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HjemKlagesager1xBet Casino LAT - Spillerens indbetaling er blevet forsinket.
1xBet Casino LAT - Spillerens indbetaling er blevet forsinket.
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The player from Colombia deposited 0.2819 ETH (approximately $1,078 CAD) into their 1xBet account on January 29, 2026, but the funds were not credited despite confirmation from support. It had been 7 days since the deposit and 4 days since support acknowledged receipt, yet the player was not provided with a ticket number or case ID. The complaint was resolved after the casino manually processed the deposit following a 30-day delay, but credited a lower amount than the original value. The player completed all verification steps, yet faced withdrawal restrictions due to the casino's automated system not recognizing the manually credited deposit. After prolonged communication and intervention by the Complaints Team, the casino restored withdrawal options and manually approved the player's final withdrawal of $64.74 CAD. The case was closed with the player having successfully withdrawn their remaining balance.
Spilleren fra Colombia indbetalte 0,2819 ETH (ca. $1.078 CAD) på sin 1xBet-konto den 29. januar 2026, men pengene blev ikke krediteret på trods af bekræftelse fra support. Der var gået 7 dage siden indbetalingen og 4 dage siden supporten bekræftede modtagelsen, men spilleren fik ikke oplyst et sagsnummer eller sags-ID. Klagen blev løst, efter at casinoet manuelt behandlede indbetalingen efter en 30-dages forsinkelse, men krediterede et lavere beløb end den oprindelige værdi. Spilleren gennemførte alle bekræftelsestrin, men stod over for udbetalingsrestriktioner på grund af casinoets automatiserede system, der ikke genkendte den manuelt krediterede indbetaling. Efter langvarig kommunikation og indgriben fra klageteamet gendannede casinoet udbetalingsmulighederne og godkendte manuelt spillerens endelige udbetaling på $64,74 CAD. Sagen blev lukket, hvor spilleren havde hævet sin resterende saldo.
Transaktionen blev sendt via en smart kontrakt (intern transaktion) fra Coinbase. Pengene ankom til 1xBet-adressen, men blev ikke registreret af systemet.
Tidslinje:
- 29. januar: Indbetaling bekræftet på Blockchain.
- 1. feb.: Supportmedarbejderen "Poppy" bekræftede skriftligt: "Vores specialistteam har bekræftet, at de har modtaget din indbetaling." (Skærmbillede vedhæftet).
- 4. feb.: Supporten nægtede at oplyse et sagsnummer/sags-ID med den begrundelse, at de "ikke har adgang til e-mails".
Det er 7 dage siden indbetalingen og 4 dage siden modtagelse. Jeg anmoder om øjeblikkelig kreditering af 0,2819 ETH til min konto.
Subject: Deposit Confirmed by Support but Not Credited (7 Days Delay)
On January 29, 2026, I deposited 0.2819 ETH (approx. $1,078 CAD) to my 1xBet account.
The transaction was sent via a Smart Contract (Internal Transaction) from Coinbase. The funds arrived successfully at the 1xBet address but were not detected by the system.
Timeline:
- Jan 29: Deposit confirmed on Blockchain.
- Feb 1: Support agent "Poppy" confirmed in writing: "Our specialist team has confirmed that they received your deposit." (Screenshot attached).
- Feb 4: Support refused to provide a Ticket Number/Case ID, stating they "do not have access to emails."
It has been 7 days since the deposit and 4 days since admission of receipt. I am requesting the immediate credit of 0.2819 ETH to my account.
Casino Guru anmoder aldrig om betaling eller adgang til dine konti i forbindelse med Kend-Din-Kunde. Hvis nogen hævder at være fra Casino Guru og gør det alligevel, må du ikke dele nogen form for oplysninger med dem.
Vi kontakter udelukkende spillere gennem deres officielle klagetråd eller via e-mailadresser, der ender på @casino.guru. Tjek altid afsenderens domæne, og verificer din klagebehandlers e-mailadresse ved at klikke på vedkommendes avatar i din officielle klagetråd.
Hvis noget virker mistænkeligt, kan du altid kontakte os direkte.
Pas på dig selv.
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Tak fordi du tog mig af min sag. Her er svarene på dine spørgsmål og den ønskede dokumentation:
1. Tidligere indbetalinger
Dette var første gang, jeg indbetalte ETH ved hjælp af denne specifikke metode (via Coinbase Smart Contract). Mine tidligere indbetalinger har været i CAD (bankindskud), hvilket fungerede fint.
2. Skærmbillede af transaktionshistorik (vedhæftet)
Jeg har vedhæftet et skærmbillede af min 1xBet-indbetalingshistorik for de relevante datoer.
• Hvad den viser: Som du kan se, vises transaktionen slet ikke i min historiklog.
• Hvorfor: 1xBets automatiserede system kunne ikke registrere "Smart Contract"-overførslen, så det oprettede aldrig en postering for denne indbetaling. Det er derfor, pengene mangler på min saldo.
3. Modtagelsesbevis (afgørende bevis)
Da systemet ikke registrerede det, kontaktede jeg 1xBet Support manuelt. Jeg har vedhæftet et skærmbillede af min chat med deres agent ("Poppy").
• I denne chat skriver agenten eksplicit: "Vores specialistteam har bekræftet, at de har modtaget din indbetaling."
Da de skriftligt har indrømmet, at de er i besiddelse af mine midler, venter jeg blot på, at de manuelt krediterer 0,2819 ETH til min konto.
Vedhæftede filer:
1. Empty_History.jpg: Skærmbillede der viser ingen registrering i 1xBet-historikken (systemfejl).
2. Support_Admission.jpg: Chat hvor Support bekræfter, at de har modtaget pengene.
3. Etherscan.jpg: Blockchain-bevis på succes
Hello Tomas,
Thank you for picking up my case. Here are the answers to your questions and the requested evidence:
1. Previous Deposits
This was my first time depositing ETH using this specific method (via Coinbase Smart Contract). My previous deposits have been in CAD (bank deposit), which worked fine.
2. Screenshot of Transaction History (Attached)
I have attached the screenshot of my 1xBet Deposit History for the relevant dates.
• What it shows: As you can see, the transaction does not appear in my history log at all.
• Why: The 1xBet automated system failed to detect the "Smart Contract" transfer, so it never created an entry for this deposit. This is why the funds are missing from my balance.
3. Proof of Receipt (Crucial Evidence)
Since the system missed it, I contacted 1xBet Support manually. I have attached the screenshot of my chat with their agent ("Poppy").
• In this chat, the agent explicitly states: "Our specialist team has confirmed that they received your deposit."
Since they have admitted in writing that they are in possession of my funds, I am simply waiting for them to manually credit the 0.2819 ETH to my account.
Attachments:
1. Empty_History.jpg: Screenshot showing no record in 1xBet history (System failure).
2. Support_Admission.jpg: Chat where Support confirms they received the money.
Jeg ser, at mit bevisindlæg fra fredag stadig er 'Venter på godkendelse'.
Jeg ville bare lige bekræfte, om du har brug for skærmbilleder i bedre kvalitet eller yderligere information fra mig? Jeg er ivrig efter at få timeren startet, så casinorepræsentanten bliver underrettet.
Tak.
Hello Tomas,
I see my evidence post from Friday is still 'Waiting for Approval.'
I just wanted to confirm if you need any better quality screenshots or additional info from me? I am anxious to get the timer started so the casino representative is notified.
Kunne du venligst dele et skærmbillede med mig af casinoets kasserer, når du forsøger at foretage en indbetaling med denne betalingsmetode, specifikt modtagerens adresse og andre betalingsinstruktioner?
Jeg undskylder ulejligheden.
Thanks for your patience.
Could you please share with me a screenshot of the casino cashier when you attempt to make the deposit using this payment method, specifically the recipient address and other payment instructions?
Vedhæftet er to skærmbilleder af kasseskærmen for Ethereum-indbetalingsmetoden, der viser instruktionerne og adressegenereringen.
Jeg vil gerne påpege advarslen, der siger "Det er ikke tilladt at bruge kontraktadresser!"
Jeg skal præcisere, at jeg ikke aktivt valgte at sende dette via en kontraktadresse. Jeg hævede mine penge direkte fra en større, standard kryptobørs (ligesom millioner af andre brugere). Jeg indsatte den nøjagtige adresse, som 1xBet havde angivet, og valgte standard Ethereum (ERC-20)-netværket, idet jeg nøje fulgte de grønne instruktioner.
Desværre sender store børser automatisk deres udgående brugerudbetalinger via interne smarte kontrakter til batchtransaktioner. Som normal bruger har jeg ingen indsigt eller kontrol over denne backend-routing.
Vigtigst af alt: Pengene blev sendt på det korrekte netværk og ankom til 1xBets wallet, hvilket deres egen supportagent 'Poppy' indrømmede i chatloggene, jeg leverede.
Pengene er i deres besiddelse lige nu. Jeg beder blot Casino Gurus hjælp til at tvinge deres finansteam til manuelt at gennemgå den tegnebog og kreditere min konto, da deres automatiserede system ikke kunne registrere børsens routingmetode.
Lad mig venligst vide, om vi nu kan fortsætte med at invitere casinoet til at behandle denne klage.
Tak.
Hello Tomas,
Attached are the two screenshots of the cashier screen for the Ethereum deposit method, showing the instructions and the address generation.
I want to point out the warning that says "The use of contract addresses is not allowed!"
I need to clarify that I did not actively choose to send this via a contract address. I withdrew my funds directly from a major, standard crypto exchange (like millions of other users). I pasted the exact address provided by 1xBet and selected the standard Ethereum (ERC-20) network, strictly following the green instructions.
Unfortunately, major exchanges automatically route their outgoing user withdrawals via internal smart contracts to batch transactions. As a normal user, I have zero visibility or control over this backend routing.
Most importantly: The funds were sent on the correct network and successfully arrived in 1xBet's wallet, which their own support agent 'Poppy' admitted in the chat logs I provided.
The money is sitting in their possession right now. I am simply asking for Casino Guru's help to force their Finance Team to manually sweep that wallet and credit my account, as their automated system failed to catch the exchange's routing method.
Please let me know if we can now proceed to invite the casino to this complaint.
Tak for dit samarbejde og for at give dig alle de nødvendige oplysninger. Jeg sætter stor pris på den tid og indsats, du har taget dig af at dele alt med os indtil videre.
Din klage vil nu gå videre til næste trin i vores proces og blive håndteret af din dedikerede klagerådgiver, Michal ( michal.k@casino.guru Dette er et standardtrin i vores procedure, da Resolveren vil overtage kommunikationen med casinoet direkte og håndtere din sag fra dette punkt og fremefter.
Du behøver ikke at gøre noget lige nu. Din sagsbehandler vil kontakte dig via denne tråd, hvis der er behov for yderligere oplysninger. Du kan være sikker på, at din sag er i kyndige hænder.
Jeg ønsker dig alt det bedste og håber, at din sag snart bliver løst til din tilfredshed.
Med venlig hilsen,
Tomas
Dear tf2wong,
Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.
Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.
No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.
I wish you the best of luck and hope your case will be resolved to your satisfaction soon.
Jeg hedder Michal, og jeg har overtaget din klage. Jeg har gennemgået din sag, og jeg vil kontakte casinoet for at få belyst sagen nærmere og se, om jeg kan hjælpe på en eller anden måde.
Vi vil gerne invitere 1xBet Casino til at deltage i samtalen.
Kære 1xBet Casino,
Kan du venligst forklare, hvorfor spillerens indbetaling ikke vises på deres saldo, selvom den allerede er blevet bekræftet som modtaget af dig?
Hvis der er faktorer, der påvirker situationen, som ikke kan deles offentligt, er du velkommen til at dele dem direkte med mig på michal.k@casino.guru .
Hello tf2wong,
I'm Michal, and I have taken over your complaint. I have reviewed your case, and I will contact the casino to shed more light on this matter to see if I can help somehow.
We would like to invite 1xBet Casino to join the conversation.
Dear 1xBet Casino,
Could you kindly clarify why the player's deposit is not appearing in their balance, even though it has already been confirmed as received by you?
Should there be any factors influencing the situation that cannot be shared publicly, please feel free to share them directly with me at michal.k@casino.guru.
Tak fordi du overtog sagen. Jeg har en vigtig opdatering.
I morges svarede 1xBet support endelig på en e-mail, jeg sendte dem tilbage den 2. februar vedrørende denne manglende indbetaling. De oplyste følgende:
"Ifølge vores data har du foretaget indbetalingen ved hjælp af en kontraktadresse. Indbetalinger via en kontrakt er ikke en standardmetode til overførsel, så de kræver manuel verifikation af kontraktens gyldighed. Transaktionen vil blive behandlet i slutningen af måneden."
Jeg har vedhæftet et skærmbillede af deres e-mail til dine optegnelser. Da der kun er et par dage til månedens udgang, er jeg villig til at vente på, at de behandler den som lovet. Jeg anmoder dog venligst om, at vi holder denne klage åben og aktiv, indtil pengene rent faktisk står på min saldo.
Tak.
Hi Michal,
Thank you for taking over the case. I have an important update.
This morning, 1xBet support finally replied to an email I sent them back on February 2nd regarding this missing deposit. They stated the following:
"According to our data, you have made the deposit using a contract address. Deposits through a contract are not a standard way to transfer, so they require manual verification of the contract validity. The transaction will be processed at the end of the month."
I have attached a screenshot of their email for your records. Since the end of the month is only a few days away, I am willing to wait for them to process it as promised. However, I respectfully request that we keep this complaint open and active until the funds actually appear in my balance.
Bemærk venligst, at spillerens indbetaling blev sendt via en smart kontrakt. Indbetalinger foretaget via kontraktadresser behandles ikke automatisk af vores system og kræver derfor manuel verifikation.
Sådanne indbetalinger gennemgås og krediteres én gang om måneden, ved afslutningen af den månedlige behandlingscyklus. I dette tilfælde blev transaktionen foretaget efter sidste måneds planlagte manuelle behandling allerede var afsluttet.
Derfor vil indbetalingen blive gennemgået og krediteret ved udgangen af den indeværende måned i overensstemmelse med standardproceduren for kontraktbaserede overførsler.
Vi sætter pris på din forståelse.
Med venlig hilsen,
1xBet-holdet
Dear Michal,
Dear tf2wong,
Thank you for your patience.
Please note that the player’s deposit was sent via a smart contract. Deposits made through contract addresses are not processed automatically by our system and therefore require manual verification.
Such deposits are reviewed and credited once per month, at the end of the monthly processing cycle. In this case, the transaction was made after last month’s scheduled manual processing had already been completed.
Therefore, the deposit will be reviewed and credited at the end of the current month in accordance with the standard procedure for contract-based transfers.
1xBet behandlede endelig manuelt min manglende indbetaling i morges efter en 30-dages forsinkelse, men jeg anser det ikke for at være fuldt løst endnu.
Først krediterede de min konto med kun 725,11 CAD – betydeligt mindre end de ~1.078 CAD af min indbetaling den 29. januar. Jeg pådrog mig i bund og grund en massiv økonomisk bøde for deres automatiserede systems fejl.
Derudover har de nu låst min konto bag en manuel ID-verifikationsmur for overhovedet at få adgang til denne indbetaling. Jeg har indsendt mine dokumenter til deres sikkerhedsteam i dag.
I betragtning af 30-dages forsinkelsen og de manglende midler på grund af valutakursforskellen, beder jeg jer venligst om at holde denne klage åben, indtil denne indbetaling rent faktisk er tilgængelig for mig og sikkert hævet fra deres platform.
Tak.
Hi Michal,
1xBet finally manually processed my missing deposit this morning after a 30-day delay, but I do not consider this fully resolved yet.
First, they credited my account with only 725.11 CAD—significantly less than the ~1,078 CAD value of my deposit on January 29th. I essentially took a massive financial penalty for their automated system's failure.
Additionally, to even access this deposit, they have now locked my account behind a manual ID verification wall. I have submitted my documents to their security team today.
Given the 30-day delay and the missing funds from the exchange rate discrepancy, I kindly ask that you keep this complaint open until this deposit is actually accessible to me and safely withdrawn from their platform.
Jeg er glad for at se, at der har været positive fremskridt. Jeg vil holde denne sag åben i en periode for at overvåge verifikationsprocessen. Jeg håber, at du ikke vil støde på unødvendige udfordringer.
Dear tf2wong,
I am pleased to see that there has been some positive advancement. I will keep this case open for a period to monitor the verification process. I am hopeful that you will not encounter any unnecessary challenges.
En hurtig opdatering: Jeg har gennemført 1x rollover-kravet, og 1xBet-sikkerhedsteamet har officielt godkendt mine dokumenter og markeret min konto som fuldt verificeret.
Men i det øjeblik min konto blev bekræftet, blev Interac e-Transfer-udbetalingsmuligheden helt fjernet fra min konto. Kryptoudbetalingsmetoderne forbliver også blokeret med en fejl.
Jeg har kontaktet deres supportteam for at få rettet denne regionale fejl, da de har efterladt mig med absolut ingen gyldige canadiske udbetalingsmetoder.
Hold venligst denne sag aktiv. Jeg har overkommet alle de AML- og KYC-forhindringer, de har stillet mig, men deres system forhindrer mig stadig fysisk i at hæve min indtjente indbetaling.
Tak.
Hi Michal,
A quick update: I successfully completed the 1x rollover requirement, and the 1xBet Security Team has officially approved my documents and marked my account as fully verified.
However, the exact moment my account was verified, the Interac e-Transfer withdrawal option was completely removed from my account. The crypto withdrawal methods also remain blocked with an error.
I have reached out to their support team to fix this regional glitch, as they have left me with absolutely no valid Canadian withdrawal methods.
Please keep this case active. I have cleared every single AML and KYC hurdle they have put in front of me, yet their system is still physically preventing me from withdrawing my recovered deposit.
Kan du venligst rådgive om, hvordan spilleren kan hæve sine gevinster, da de metoder, der tidligere var tilgængelige for dem, ikke længere er tilgængelige? Vi beder venligst om din afklaring af dette spørgsmål.
Dear tf2wong,
Thank you for the update.
Dear 1xBet Casino LAT,
Could you please advise on how the player can withdraw their winnings, as the methods that were previously available to them are no longer accessible? We kindly ask for your clarification on this matter.
Tak for at du sendte dem beskeden. Efter din besked dukkede Interac e-Transfer-knappen endelig op igen på min konto.
Men da jeg forsøgte at hæve, afviste det automatiserede system det straks med følgende fejl:
"Udbetalinger er kun mulige med de samme oplysninger, der blev brugt til at foretage en indbetaling. Hvis du indbetaler penge via forskellige betalingsmetoder, skal du hæve penge i forhold til det beløb, du har indbetalt via hver betalingsmetode."
Her er kerneproblemet: Det er fysisk umuligt for mig at opfylde denne regel om "samme betalingsmetode". Mine penge kom fra en Ethereum smart kontrakt-indbetaling, der blev forsinket i 30 dage og til sidst manuelt krediteret min saldo af 1xBets finansteam.
Fordi de manuelt har krediteret pengene, genkender den automatiske kassemedarbejder dem ikke som en standard Ethereum-indbetaling. Derfor giver krypto-udbetalingsmetoderne en fejl, og absolut ingen af de andre tilgængelige udbetalingsmetoder matcher min oprindelige indbetaling.
Jeg er fanget i en automatiseret løkke forårsaget af deres manuelle løsning. Kan I venligst bede 1xBet-repræsentanten om manuelt at ophæve denne proportionale begrænsning på min konto, så jeg endelig kan hæve min saldo via Interac?
Hi Michal,
Thank you for pushing them. Following your message, the Interac e-Transfer button finally reappeared on my account.
However, when I attempted to withdraw, the automated system immediately rejected it with the following error:
"Withdrawals are only possible using the same details that were used to make a deposit. If you deposit money via different payment methods, you should withdraw money in proportion to the amount you have deposited via each payment method."
Here is the core issue: It is physically impossible for me to satisfy this 'same payment method' rule. My funds came from an Ethereum smart contract deposit that was delayed for 30 days and eventually manually credited to my balance by the 1xBet finance team.
Because they manually credited the money, the automated cashier does not recognize it as a standard Ethereum deposit. Therefore, the crypto withdrawal methods throw an error, and absolutely none of the other available withdrawal methods match my original deposit either.
I am trapped in an automated loop caused by their manual fix. Could you please ask the 1xBet representative to manually lift this proportional restriction on my account so I can finally cash out my balance via Interac?
Vi har anmodet casinoet om at svare på klagen og forlænget tidsfristen med 7 dage. Hvis casinoet ikke svarer inden da, er vi nødt til at lukke klagesagen som "uløst". Uløste klagesager påvirker casinoets rating i negativ retning.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Tak for din besked og for den detaljerede forklaring af din situation.
Vær opmærksom på, at vi i øjeblikket er i gang med at kontrollere oplysningerne vedrørende din sag med den relevante afdeling. Vores specialister gennemgår omhyggeligt detaljerne i dit udbetalingsproblem, herunder de gældende begrænsninger og tilgængelige betalingsmetoder.
Så snart vi modtager en opdatering og afklaring fra det ansvarlige team, vender vi tilbage til dig med et detaljeret svar.
Vi beder venligst om jeres tålmodighed, mens denne proces er i gang.
Med venlig hilsen,
1xBet-holdet
Dear tf2wong,
Thank you for your message and for providing the detailed explanation of your situation.
Please be informed that we are currently checking the information regarding your case with the relevant department. Our specialists are carefully reviewing the details of your withdrawal issue, including the applied restrictions and available payment methods.
As soon as we receive an update and clarification from the responsible team, we will get back to you with a detailed response.
We kindly ask for your patience while this process is ongoing.
Bemærk venligst, at ifølge udbetalingsreglerne skal penge hæves med den betalingsmetode, der blev brugt til størstedelen af dine indbetalinger. I dit tilfælde er det Visa-kortet, der ender på 2910.
Hvis du foretrækker at bruge en alternativ udbetalingsmetode, beder vi dig venligst kontakte vores sikkerhedsafdeling for at verificere og godkende denne metode. Når den alternative metode er bekræftet, kan du fortsætte med udbetalingen.
Tak for din forståelse.
Med venlig hilsen,
1xBet-holdet
Dear tf2wong,
Thank you for your message.
Please note that, according to the withdrawal rules, funds should be withdrawn using the payment method that was used for the majority of your deposits. In your case, this is the Visa card ending in 2910.
If you would prefer to use an alternative withdrawal method, we kindly ask you to contact our Security Department to verify and approve this method. Once the alternative method is confirmed, you will be able to proceed with the withdrawal accordingly.
Tak for svaret, men det understreger præcis den automatiske løkke, jeg er fanget i.
For det første blev Visa-kortet, der ender på 2910, erstattet af min bank for flere måneder siden. Det er inaktivt og kan fysisk ikke modtage penge.
For det andet, angående den alternative betalingsmetode: Jeg har ALLEREDE gjort præcis, hvad du foreslår. Sikkerhedsafdelingen instruerede mig tidligere i at foretage en ny Interac e-Transfer-indbetaling og gennemføre en 1x rollover for at verificere EMT som en alternativ metode. Jeg gennemførte præcis disse trin, og sikkerhedsafdelingen bekræftede, at min konto var verificeret. Alligevel blokerer det automatiserede system stadig min EMT-udbetaling med en proportional fejl.
Som instrueret af 1xBet-repræsentanten her, har jeg netop sendt en e-mail til sikkerhedsafdelingen igen for udtrykkeligt at minde dem om, at jeg allerede har gennemført den alternative metodeverifikation for Interac, og at Visa-kortet er annulleret.
Michal, hold venligst denne klage aktiv, indtil sikkerhedsafdelingen rent faktisk koordinerer med økonomiteamet for manuelt at fjerne denne begrænsning, så jeg kan få adgang til mine penge. Tak.
Hi Michal and 1xBet Team,
Thank you for the response, but this highlights the exact automated loop I am trapped in.
First, the Visa card ending in 2910 was replaced by my bank months ago. It is inactive and physically cannot accept funds.
Second, regarding the alternative payment method: I have ALREADY done exactly what you are suggesting. The Security Department previously instructed me to make a new Interac e-Transfer deposit and complete a 1x rollover to verify EMT as an alternative method. I completed those exact steps, and Security confirmed my account was verified. Yet, the automated system still blocks my EMT withdrawal with a proportional error.
As instructed by the 1xBet representative here, I have just emailed the Security Department again to explicitly remind them that I have already completed the alternative method verification for Interac, and that the Visa is canceled.
Michal, please keep this complaint active until the Security Department actually coordinates with the Finance team to manually remove this restriction so I can access my funds. Thank you.
Kunne du venligst forklare, hvorfor spilleren blev rådet til at udføre handlinger, der allerede er blevet forsøgt tidligere uden held, da den tilsyneladende er stødt på et problem hos dig endnu engang?
Dear 1xBet Team,
Could you kindly clarify why the player was advised to take actions that have already been attempted previously without success, as it seems to have encountered an issue on your end once more?
Tak for din tålmodighed og for den detaljerede forklaring af din situation.
På nuværende tidspunkt beder vi dig venligst om at prøve følgende:
-Indsend en ny udbetalingsanmodning ved hjælp af en betalingsmetode, der allerede er fuldt verificeret og godkendt på din konto (f.eks. Interac e-Transfer, hvis den er blevet bekræftet af sikkerhedsteamet).
- Hvis systemet automatisk afviser din udbetaling igen, bedes du straks kontakte support og tydeligt anmode om, at de manuelt godkender udbetalingen på grund af den tekniske begrænsning, der er forårsaget af den tidligere krediterede indbetaling.
Dette burde hjælpe med at omgå den automatiske begrænsningsløkke og give det relevante team mulighed for at gribe ind direkte.
Hold os venligst opdateret om resultatet.
Med venlig hilsen,
1xBet-holdet
Dear tf2wong,
Thank you for your patience and for the detailed explanation of your situation.
At this stage, we kindly ask you to please try the following:
-Submit a new withdrawal request using a payment method that has already been fully verified and approved on your account (for example, Interac e-Transfer if it has been confirmed by the Security Team).
-If the system automatically rejects your withdrawal again, please immediately contact Support and clearly request that they manually approve the withdrawal due to the technical limitation caused by the previously credited deposit.
This should help bypass the automated restriction loop and allow the relevant team to intervene directly.
Jeg fulgte de nøjagtige instruktioner fra 1xBet-repræsentanten her.
Jeg udløste afvisningen for at oprette den nødvendige log, og jeg sendte straks en e-mail til Support/Sikkerhed for at anmode om den manuelle tilsidesættelse på grund af den tekniske begrænsning.
Supporten har dog ikke svaret mig. I stedet har det automatiserede system helt fjernet Interac e-Transfer-udbetalingsmuligheden fra min konto igen.
Jeg kan ikke engang indsende en ny udbetalingsanmodning, som de skal godkende manuelt, fordi selve knappen er væk.
Michal, deres automatiserede system bekæmper aktivt instruktionerne fra deres egen virksomhedsrepræsentant. Kan 1xBet-teamet venligst koordinere direkte med deres IT-/økonomiafdeling for at gendanne Interac-knappen og manuelt sende denne udbetaling igennem? Jeg sidder fast, indtil de griber ind internt.
Hi Michal and 1xBet Team,
I followed the exact instructions provided by the 1xBet Representative here.
I successfully triggered the rejection to create the necessary log, and I immediately emailed Support/Security to request the manual override due to the technical limitation.
However, Support has not replied to me. Instead, the automated system has completely removed the Interac e-Transfer withdrawal option from my account once again.
I cannot even submit a new withdrawal request for them to manually approve, because the button itself is gone.
Michal, their automated system is actively fighting their own corporate representative's instructions. Could the 1xBet Team please coordinate directly with their IT/Finance department to restore the Interac button and manually push this withdrawal through? I am stuck until they intervene internally.
Bemærk venligst, at der ifølge vores optegnelser ikke er foretaget nye udbetalingsforsøg fra din konto for nylig.
Hvis du ønsker at bruge en alternativ udbetalingsmetode, er det nødvendigt at få den korrekt verificeret og godkendt af sikkerhedsafdelingen.
Vi beder dig venligst kontakte sikkerhedsafdelingen direkte og anmode om bekræftelse af den alternative betalingsmetode. Når den er godkendt, kan du fortsætte med din udbetaling uden begrænsninger.
Tak for din forståelse og dit samarbejde.
Med venlig hilsen,
1xBet-holdet
Dear tf2wong,
Thank you for your message.
Please note that, according to our records, no new withdrawal attempts have been made recently from your account.
If you would like to use an alternative withdrawal method, it is necessary to have it properly verified and approved by the Security Department.
We kindly ask you to contact the Security Department directly and request confirmation of the alternative payment method. Once it is approved, you will be able to proceed with your withdrawal without restrictions.
Jeg udløste afvisningen for at oprette den nødvendige log, og jeg sendte straks en e-mail til Support/Sikkerhed for at anmode om den manuelle tilsidesættelse på grund af den tekniske begrænsning.
Supporten har dog ikke svaret mig. I stedet har det automatiserede system helt fjernet Interac e-Transfer-udbetalingsmuligheden fra min konto igen.
og
Jeg kan ikke engang indsende en ny udbetalingsanmodning, som de skal godkende manuelt, fordi selve knappen er væk.
Kan du forklare, hvorfor du ikke allerede har taget dette direkte op?
Dear 1xBet Casino Team,
The player mentioned above:
I successfully triggered the rejection to create the necessary log, and I immediately emailed Support/Security to request the manual override due to the technical limitation.
However, Support has not replied to me. Instead, the automated system has completely removed the Interac e-Transfer withdrawal option from my account once again.
and
I cannot even submit a new withdrawal request for them to manually approve, because the button itself is gone.
Can you please explain why was this not addressed directly by you already?
Som anmodet af 1xBet-repræsentanten for 4 dage siden, har jeg vedhæftet skærmbilleder af de e-mails, jeg sendte direkte til support- og sikkerhedsteamene. Som du kan se, bad jeg eksplicit om den manuelle tilsidesættelse, som DIN repræsentant godkendte her, og mine e-mails blev fuldstændig ignoreret.
Angående status for min konto: Fordi jeg har været fanget i denne automatiserede løkke i ugevis uden manuel hjælp fra jeres supportteam, fortsatte jeg med at placere væddemål. Min saldo er nu nede på $64,74.
Jeg har netop indsendt en endelig udbetalingsanmodning på de resterende $64,74 via Interac e-Transfer.
Jeg har vedhæftet et skærmbillede af dette aktuelle udbetalingsforsøg. Jeg overlader det til dig. Hvis dit automatiserede system afviser denne udbetaling igen på grund af vilkårlig rollover eller proportionelle regler, beviser det, at dit system fundamentalt er i stykker.
Michal, her er den efterspurgte dokumentation, der viser, at de ignorerer deres egne virksomhedsinstruktioner. Hold venligst denne beløb åbent, indtil de bekræfter, at denne endelige udbetaling på 64,74 USD er blevet behandlet til min bankkonto.
Hi Michal and 1xBet Team,
As requested by the 1xBet representative 4 days ago, I have attached the screenshots of the emails I sent directly to the Support and Security teams. As you can see, I explicitly asked for the manual override that YOUR representative authorized here, and my emails were completely ignored.
Regarding the status of my account: Because I have been trapped in this automated loop for weeks with zero manual help from your support team, I continued to place bets. My balance is now depleted to $64.74.
I have just submitted a final withdrawal request for this remaining $64.74 via Interac e-Transfer.
I have attached a screenshot of this current withdrawal attempt. I am leaving this in your hands. If your automated system rejects this withdrawal again for arbitrary rollover or proportional rules, it proves your system is fundamentally broken.
Michal, here is the requested evidence showing they ignore their own corporate instructions. Please keep this open until they confirm this final $64.74 withdrawal is successfully processed to my bank account.
Vi har omhyggeligt kontrolleret oplysningerne, og på nuværende tidspunkt har vi ikke modtaget nogen e-mails fra dig vedrørende anmodningen om godkendelse af manuel udbetaling.
For at hjælpe dig yderligere, beder vi dig venligst om at sende et tydeligt skærmbillede af den e-mail, du sendte, hvor følgende detaljer er synlige:
Disse oplysninger vil hjælpe os med at bekræfte din anmodning og eskalere sagen til den relevante afdeling uden yderligere forsinkelse.
Vi sætter pris på dit samarbejde og ser frem til dit svar.
Med venlig hilsen,
1xBet-holdet
Dear tf2wong,
Thank you for your message.
We have carefully checked the information, and at this time, we have not received any emails from your side regarding the request for a manual withdrawal approval.
To assist you further, we kindly ask you to provide a clear screenshot of the email you sent, where the following details are visible:
The recipient’s email address (Security/Support Department)
The sender’s email address (your email)
The date the email was sent
This information will help us verify your request and escalate the case to the relevant department without further delay.
We appreciate your cooperation and look forward to your reply.
Først den vigtigste opdatering: Jeg har modtaget den sidste udbetaling på 64 dollars. Min saldo er nu nul, og jeg er endelig færdig med denne platform.
For dog at korrigere de offentlige oplysninger vedrørende 1xBet-repræsentantens nylige påstande:
1. Du påstod, at du "aldrig har modtaget" e-mails fra mig, hvor jeg anmodede om hjælp. Jeg har vedhæftet PDF-filerne med de direkte e-mails, jeg sendte til info-en og security-en den 8. marts, 20. marts og 1. april.
2. I bad mig om at "kontakte sikkerhedsafdelingen for at bekræfte og godkende" en alternativ udbetalingsmetode. Jeg har vedhæftet e-mailkæden, der beviser, at JEG ALLEREDE HAR GJORT DETTE. Den 8. marts bekræftede jeres verifikationsteam eksplicit min Interac-rollover og udtalte: "Du har bekræftet din konto. Log venligst ind igen og opret en udbetalingsanmodning."
Det faktum, at jeres virksomhedsrepræsentanter beder mig om at fuldføre verifikationer, jeg bestod for over en måned siden, og hævder, at e-mails ikke eksisterer, når jeg har de tidsstemplede kvitteringer, understreger perfekt den endeløse automatiserede løkke, jeres system fanger spillere i.
Michal, mange tak for at holde timeren kørende og tvinge dem til rent faktisk at behandle den endelige udbetaling. Du kan officielt markere denne klage som løst.
Hi Michal and 1xBet Team,
First, the most important update: I have successfully received the final $64 withdrawal. My balance is now zero, and I am finally done with this platform.
However, to correct the public record regarding the 1xBet representative's recent claims:
1. You claimed you "never received" emails from me requesting help. I have attached the PDFs of the direct emails I sent to info-en and security-en on March 8th, March 20th, and April 1st.
2. You told me to "contact the Security Department to verify and approve" an alternative withdrawal method. I have attached the email chain proving I ALREADY DID THIS. On March 8th, your Verification team explicitly confirmed my Interac rollover and stated: "You have successfully verified your account. Please re-login and create a withdrawal request."
The fact that your corporate representatives are asking me to complete verifications I passed over a month ago, and claiming emails do not exist when I have the timestamped receipts, perfectly highlights the endless automated loop your system traps players in.
Michal, thank you immensely for keeping the timer running on them and forcing them to actually process the final withdrawal. You can officially mark this complaint as Resolved.
Tak for din bekræftelse på, at du har modtaget den resterende saldo på din konto. Jeg forstår oprigtigt din frustration over den forlængede varighed af din sag. Desværre vil eventuelle tab, der opstår under almindeligt spil, være uoprettelige, hvis spillere vælger at fortsætte med at bruge deres penge, før der er opnået en fuldstændig løsning.
Selvom jeg er klar over, at resultatet måske ikke helt stemmer overens med dine forventninger, er jeg glad for, at vi kunne hjælpe dig med at nå det bedst mulige resultat under omstændighederne. Tak for din forståelse.
Jeg vil nu markere klagen som 'løst' i vores system. Jeg vil gerne takke begge parter for deres samarbejde .
Hvis du nogensinde støder på problemer med dette eller andre casinoer i fremtiden, er du velkommen til at kontakte vores klagecenter. Vi er her for at hjælpe.
Som du måske ved, opkræver vi ikke betaling for vores tjenester, og vi accepterer heller ikke drikkepenge. Vi vil dog sætte stor pris på, hvis du ville tage et øjeblik til at dele din oplevelse med vores tjenester på Trustpilothttps://www.trustpilot.com/evaluate/casino.guru . En ærlig anmeldelse, sammen med eventuelle forslag til forbedringer, ville være uvurderlig. Din feedback kan hjælpe andre, der overvejer at kontakte os for at få hjælp til online casino-relaterede problemer.
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Tak på forhånd for din tid.
Med venlig hilsen,
Mikal
Casino Guru
Dear tf2wong,
Thank you for confirming that you have received the remaining balance in your account. I genuinely empathize with your frustration regarding the extended duration of your case. Regrettably, if players choose to continue using their funds before a complete resolution is achieved, any losses incurred during regular gameplay will unfortunately be irretrievable.
While I recognize that the outcome may not entirely align with your expectations, I am pleased that we were able to assist you in reaching the best possible outcome given the circumstances. Thank you for your understanding.
I'll now go ahead and mark the complaint as 'resolved' in our system. I would like to thank both parties for their cooperation.
If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you might know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Michal
Casino Guru
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