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Good afternoon

1xBet are absolute thieves!! My deposit of 21,000 UAH has been pending since April 2, ticket #15025414, account number 228555851. There's still no resolution or concrete response. Support constantly contradicts themselves: first they said "a few days," then "6 days," and now they're claiming a policy change and that there's no time limit at all. Every time, new information and no real action.

The option to withdraw funds to a card account has also disappeared. Support suggests waiting for withdrawal methods to become available or using alternative methods, but when topping up with a card, other withdrawal methods are unavailable. It's a vicious cycle: funds can be accepted, but withdrawals are impossible.

The statements were provided by me, although 1x bet did not even request them.

Please help me resolve the issue with my deposit.

Добрый день

1xBet просто воры!! Депозит на сумму 21000 UAH завис с 2.04, обращение №15025414, номер счета 228555851, по сей день нет ни решения, ни конкретного ответа. Поддержка постоянно противоречит сама себе: сначала говорили «несколько дней», потом «6 дней», теперь уже заявляют про изменение политики и что сроки вообще не ограничены. Каждый раз новая информация и никаких реальных действий.

Также исчезла возможность вывода средств на карточный счет. Поддержка предлагает ждать появления методов вывода или использовать альтернативные способы, но при пополнении картой другие методы вывода недоступны. Получается замкнутый круг — деньги принять могут, а вывести нет.

Выписки были предоставлены мной, хотя 1x bet их даже не запрашивал.

Прошу помочь решить вопрос с депозитом

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Dear Vic_M,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

Dear Vic_M,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru