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Deposited a total of 72,000NT in 1XBET and successfully withdrew 900NT and 175,000NT, then made a profit of 256,642 to withdraw another 150,000 and was rejected and asked for proof of identity, which I provided. I also provided them all. I had a video conference with them and then they decided that I had multiple accounts and I only had one account and they blocked my account and funds without proof I can share the email program and the process with you all so that you can know how 1XBET makes things difficult for the players who have made profits and blocked the accounts and money.

在1XBET總存款72000NT 成功提領900NT跟175000NT 然後獲利到256642要再提領150000就被拒絕 被要求驗證身分證明 我也都提供.也自拍.也有視訊會議 後面他們認定我開多帳號 而我只有1個帳號 他們沒提供證據 直接封鎖我的帳號跟資金 我可以提供郵件程序跟過程分享給大家 讓大家知道1XBET如何刁難獲利的玩家 跟封鎖帳戶金錢

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Thank you for taking my complaint seriously!

1. Is it possible that someone in your household or using the same IP address has also created an account at the casino?

Answer: No

2. Can you tell us which games you specialize in - slots, live casino, sports betting, etc.?

A: I specialize in sports betting and baseball, with the occasional slot machine.

3. Have you accumulated bonuses with or without valid bonuses?

A: I did not use any of the points he sent me, and I did not use any of the bonus money.

These are the questions I answered.

感謝您重視我的投訴

1.您家中或使用相同 IP 位址的人也有可能在該賭場建立了帳戶嗎？

答: 沒有

2.您能告訴您專注於哪些遊戲 - 老虎機、真人娛樂場、體育博彩等嗎？

答:我只專注體育棒球下注 偶而轉轉老虎機

3.您是否累積了有或沒有有效獎金的獎金？

答:他送的累積積分 我沒有使用跟獲利任何獎金

以上是我回答的問題 謝謝

Thank you very much for your reply. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello WANGCHINHO,

I'm Michal, and I have taken over your complaint. I have reviewed your case, and I will contact the casino to shed more light on this matter to see if I can help somehow.

We would like to invite 1xBet Casino to join the conversation.

Dear 1xBet Casino,

Kindly provide me with any evidence supporting the alleged violations of your terms and conditions, of which the player is being accused. You can send the information and evidence to me at michal.k@casino.guru for an independent review.

Hello Michal,

Writing you to confirm that we provided you with an evidence supporting the alleged violations of our terms and conditions via email.

Waiting for your reply.

Best regards,

1xBet Team

Thank you for the information and evidence provided, 1xBet Casino Team.

Dear WANGCHINHO,

I have received the evidence that supports the casino's decision. Regrettably, after collecting and examining all the relevant information and evidence, we must reject this complaint as Unjustified due to a violation of the casino's terms and conditions – specifically, the existence of multiple accounts linked through the same device and IP address associated with the related accounts. Every casino maintains a very strict policy regarding cases of multiple accounts, and the casino team has acted in accordance with its terms and conditions, which you agreed to when you registered your account, as previously communicated to you by the casino team through email.

You certainly have the right to disagree with this conclusion and can reach out to the casino licensing authority if you still feel justified in your position, but we are unable to offer any additional assistance regarding this issue. Feel free to let me know of the licensing authority decision should you opt for this route at michal.k@casino.guru.

We are sorry we could not be of more help on this occasion.

Should you encounter any issues with this or any other casino in the future, please feel free to reach out to us, and we will try our best to help.

Best regards,

Michal

Casino Guru