1xBet Casino - Spillerens selvudelukkelse mislykkedes.

I got banned a long time ago saying no more accounts will be reopened due to gambling addiction. After that I was allowed to open a new account and deposit money and play with my same data several times. I request any of the bets as void to refund me my deposits. Bookmaker refers to terms and conditions that I have confirmed them. Game protection was not given and there was no real license

Ich habe mich vor langer Zeit sperren lassen, mit dem Hinweis dass keine weitere Konto aufgrund von Spielsucht wiedereröffnet werden. Danach wurde mir mit meinen gleichen Daten erlaubt mehrfach ein neues Konto zu eröffnen und Geld einzuzahlen und zu spielen. Ich verlange jeder der Einsätze als Nichtig mir meine Einzahlungen zurück zu erstatten. Buchmacher verweist auf AGBs dass ich diese bestätigt habe. Spielschutz wurde nicht gegeben und Lizenz war auch keine richtig da

Hello schittko91,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1xBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when did you request for self-exclusion in the casino? How long after that did you create a new account? How many new accounts did you create and did you use the same personal details in all registrations?

Looking forward to your answer.

Regards,

Nick

Hello,

That was unfair for the first time in 2016. Then I didn't have my data blocked.

After that I was allowed to log in again with my data. All that was required was a new email address. All dates have been the same.

Please help me, I was told I have accepted the terms and conditions. Yes, but I blocked myself several times...

Hallo,

Das war ungefair 2016 das erste Mal. Dann habe ich nich sperren lassen mit meinen Daten.

Danach wurde mir erlaubt mir mit meinen Daten erneut anzumelden. Lediglich eine neue Mailadresse war erforderlich. Alles Daten sind gleich gewesen.

Bitte helfen Sie mir, es wurde gesagt ich habe die AGBs bestätigt. Ja habe ich aber mich mehrfach gesperrt...

Can you please forward your initial request to close your account to nikolas.b@casino.guru?

Dear schittko91,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, I don't have it anymore. It's been 5 years. The casino allowed me to open several accounts but always with my name

Hallo, die habe ich nicht nicht mehr. Es ist 5 Jahre her. Das Casino erlaubte mir mehree Kontos zu eröffnen aber immer mit meinen Namen

Dear schittko91,

Unfortunately without a proof that you really did self exclude yourself we are unable to move forward.

Please understand that without it it would make no point to even contact the casino as they could simply claim anything.

Is there anything else we can assist you with?

Dear schittko91,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.