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I have deposited money using my credit card "Master Card" twice and used the

amount deposited to bet in bets with odds greater than 1.1.

Later, I deposited money using the

"Instapay" method and also placed bets using more than the deposited amount.

Now, "Instapay" is not available for me to withdraw; it says, "Withdrawals can only be made using the same payment details as those that were used to deposit funds into your account. If you use various payment methods to make deposits, the withdrawals you make should be proportionate to the amount deposited via each payment method."

If I use the alternative method

"MasterCard", the way I deposited before, the payment is always rejected with rea (Declined by operator. (Payment proces. error). O

⑦

It has been 8 working days since I got these errors with no solution.

I already sent an email to security-en@1xb-et-team.com, but no reply 

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Dear Tipaa808,

Thank you very much for bringing your concerns to our attention. I am truly sorry to hear about the difficulties you are experiencing. I would like to clarify that the range and availability of payment methods are influenced by factors that are often beyond the casino's control. Elements such as the Licensing Authority, geolocation, agreements with payment providers, and specific bank regulations all play a significant role. Therefore, this situation may not necessarily be attributed to the casino itself.

• Have you previously experienced successful withdrawals?
• Are there any other alternative withdrawal methods that you would consider?

We are committed to assisting you in resolving this matter promptly. Thank you in advance for your response.

Best regards,

Kristina

Thank you for your reply, Tipaa808. Could you please advise whether you have passed the verification?

Have you tried other communication channels to get in touch with the casino? Please forward all relevant correspondence between you and the casino to kristina.s@casino.guru, or you may post it here. Once we have that information, we’ll review it and advise on the next steps. Thank you in advance.

Dear Tipaa808,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru