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My Gaming ID is 432325021 and name is Shrinandan V P. I have been using 1xbet for 4 years and finally they have decided to cheat my winning amount. I deposited total of INR 39,500 and won INR 45,116 and placed withdrawal request on 12th July, 2026. Did not receive the amount but my withdrawal was marked successful, tried multiple times contacting customer care and finally they reached me on 29th July, 2026. I received a mail stating that my withdrawal is on hold and an agent contacted me asking me to deposit INR 20,000 more in order to initiate my withdrawal. I did not agree to to deposit but they used my situation and made me deposit INR 3000 more on 29th July, 2026. After which they did not still give my winnings and asked me to deposit INR 200o more, I finally understood that they are scamming me and I am reporting to CasinoGuru today. The 1xbet agent told that if i don't deposit then my withdrawals will be confiscated and account will be blocked. Since, I did not agree to deposit more they have cheated my winnings of INR 45,116 and INR 3000 which was made as deposit on 29th July. Also, they have blocked my account stating gambling addiction and they don't respond to me anymore. I have attached all proofs of winnings and the screenshot of messages with CSR agent stating that they will block my account if i don't deposit. I am here trusting casino Guru as my last hope to get my money of INR 48,116. Life is very hard for all but for scamming company with no good values, they don't even care if someone's life is destroyed by it. Kindly check my proof and i can give more proof as only 5 files are allowed to be attached. Having my fingers crossed and still believing that i would get my money.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1xBet Casino ES.

Please allow me to ask you a few questions so I can better understand the situation.

• Did you achieve your current balance with the help of a bonus?
• Have you made sure you are in contact with a legitimate 1xbet Casino representative?
• When was the last time the casino processed a payout to your bank account?
• Any further communication or evidence can be sent to my email at tomas@casino.guru. Screenshots can be posted here.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Shrinandan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru