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Someone sent me an email about a 100% Easter bonus for a €20 deposit. Then I deposited €36, but didn't receive the bonus. They just said it's not possible. I won't get the bonus. They're very sorry. I am too, because I'm being scammed. I get €36!

Man hat mir ein Mail geschrieben mit dem 100% Bonus zu Ostern ab 20€ Einzahlung. Dann habe ich 36€ eingezahlt, aber den Bonus nicht erhalten. Einfach so, sie meinen, das geht nicht. Ich bekomme den Bonus nicht. Es tut ihnen sehr leid. Mir auch, weil ich werde betrogen. Ich bekomme 36€!

Dear romanantonin0511ra,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing.

I understand your perspective, but it's important to note that each casino has its own unique bonus policy and reward system. A bonus is essentially a gift from the casino, and it's up to the casino to determine if you qualify for it and what rules apply.

If you're unable to activate this type of bonus, there is likely a specific reason for it. However, we do not investigate these reasons further, and we cannot compel casinos to provide specific bonuses to you.

Please let me know if there is anything else I can help you with; otherwise, I will be forced to close this complaint. Thank you for your understanding.

Best regards

Veronika

Dear romanantonin0511ra,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.