22bet Casino - Spillerens konto er blevet genåbnet på en forkert måde.

Good evening,

I was self-excluded from the site, yet I entered my name, surname, and the same phone number, and they allowed me to register. There's already a dispute here proving this. I'm demanding my money back, as required by law. I was self-excluded, and they shouldn't have allowed me to register.

Thank you

Buonasera,

risultavo autoescluso dal sito, nonostante questo ho inserito nome,cognome e stesso numero di telefono e hanno consentito la registrazione. C'è già una contestazione qui che lo dimostra. Chiedo la restituzione dei miei soldi come previsto dalla legge. Ero autoescluso e non dovevano consentirmi la registrazione.

Grazie

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear filippo00000,

Thank you very much for your message.

To properly review the circumstances of your self-exclusion and the subsequent registration of the new account, could you please provide me with the following evidence:

• Your original self-exclusion request, including the date it was submitted and any response or confirmation you received from the casino.
• A screenshot of the newly registered/reopened account showing that you used the same personal information as on your original self-excluded account, particularly your name, surname, and phone number.
• If available, any communication with the casino regarding the fact that you were able to register and play again despite your previous self-exclusion.

You can send the evidence to me at karla.m@casino.guru.

These documents are important for us to verify whether the casino had sufficient information to identify you as a previously self-excluded player and whether the self-exclusion should have prevented the subsequent registration.

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.