Jeg har angivet dette N gange, og det vil jeg også gøre nu, og jeg har allerede fremlagt alt bevis fra min side — bankudtog, skærmbilleder af gennemførte betalinger, UPI-transaktions-ID'er, bemærkninger, tidsstempler og alle andre nødvendige oplysninger. Disse transaktioner blev initieret via de QR/UPI-ID'er, der blev leveret af jeres platform eller betalingsudbyder, og pengene blev debiteret fra min bankkonto.
Hvis du stadig hævder, at disse indbetalinger var "mislykkede transaktioner", så anmoder jeg officielt også om gyldigt bevis fra din side.
Da dette problem er internt mellem din betalingsudbyder og din platform, bør brugerne ikke tvinges til at lide under dine systemfejl. Dine betalingsudbydere skal bruge transaktionssporingssoftware, dashboards til forhandlere, afviklingsrapporter, UTR/UPI-sporingssystemer eller backend-afstemningsværktøjer til at verificere betalingsstatus. Fremlæg derfor konkrete beviser for, at disse transaktioner faktisk mislykkedes.
Jeg anmoder om følgende beviser fra din side:
• Logfiler for forhandlere/betalingsgateways, der viser status for fejl
• UPI-afstemningsrapport eller afregningsrapport
• Tekniske fejllogge med tidsstempler
• Bevis for, at pengene blev tilbageført/refunderet til min konto
• NPCI/betalingsudbyderreference bekræfter fejlen
• Eventuelle backend-skærmbilleder eller revisionsspor, der beviser, at transaktionen ikke nåede din handelskonto
Det er fuldstændig uacceptabelt blot at gentage "mislykket transaktion" uden at fremlægge beviser, især efter at jeg allerede har indsendt alle gyldige beviser flere gange.
Pengene forlod min bankkonto, og så længe du ikke kan fremvise ægte bevis for fejl eller refusion, indikerer dette problem tydeligt uagtsomhed enten fra din betalingsudbyder eller din platforms system til håndtering af indbetalinger.
Brugere kan ikke holdes ansvarlige for interne problemer mellem din platform og betalingsudbydere. Hvis din udbyder har modtaget betalingen, er det dit ansvar at undersøge sagen og kreditere brugeren i overensstemmelse hermed i stedet for at lade kunderne vente i det uendelige uden gennemsigtighed.
På dette tidspunkt skaber din tavshed og mangel på bevis kun mere mistanke og tab af tillid.
Kære Martina, jeg har brug for ovennævnte spillertransaktionshistorik og betalingsudbyderhistorik for at kunne spore mine transaktioner.
I provided N number of times even I’ll provide now also and I have already provided every proof from my side — bank statement, successful payment screenshots, UPI transaction IDs, remarks, timestamps, and all other required details. These transactions were initiated through the QR/UPI IDs provided by your platform or payment provider, and the money was successfully debited from my bank account.
Now, if you are still claiming that these deposits were "failed transactions," then I officially request valid proof from your side as well.
Since this issue is between your payment provider and your platform internally, users should not be forced to suffer for your system failures. Your payment providers must be using transaction tracking software, merchant dashboards, settlement reports, UTR/UPI tracing systems, or backend reconciliation tools to verify payment status. Therefore, provide concrete evidence showing that these transactions actually failed.
I request the following proofs from your side:
• Merchant/payment gateway logs showing failed status
• UPI reconciliation report or settlement report
• Technical failure logs with timestamps
• Proof that funds were reversed/refunded back to my account
• NPCI/payment provider reference confirming failure
• Any backend screenshots or audit trail proving the transaction did not reach your merchant account
Simply repeating "failed transaction" without providing evidence is completely unacceptable, especially after I have already submitted all valid proofs multiple times.
The money left my bank account successfully, and as long as you cannot provide genuine proof of failure or refund, this issue clearly indicates negligence either from your payment provider or your platform’s deposit handling system.
Users cannot be held responsible for internal issues between your platform and payment providers. If your provider collected the payment successfully, then it is your responsibility to investigate and credit the user accordingly instead of making customers wait endlessly without transparency.
At this point, your silence and lack of proof only create more suspicion and loss of trust.
Dear Martina I need above mentioned player transaction history and payment providers history to trace my transactions.
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