50 Crowns Casino - Spillerens konto er blevet lukket, og indbetalingen er konfiskeret.

The casino closed my account after I deposited and refuses to refund my deposit. I have contacted them via email and chat but they claim that it is impossible to refund the deposit.

Kasino sulki tilini talletukseni jälkeen eikä suostu palauttamaan talletustani. Olen saanut heihin yhteyden sähköpostitse ja chatin kautta mutta he väittävät että talletuksen palauttaminen on mahdotonta.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you played any games with your deposit at all?
• How many deposits have you made into this casino?
• Has your account been successfully verified?
• When exactly did you register at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Lassukka,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I haven't played anything because the casino closed my account right after I made a deposit. This was my first deposit. The account wasn't credited for verification. I created a user and made a deposit on 26.1.2026.

En ole pelannut mitään koska kasino sulki heti tilini talletuksen jälkeen. Tämä oli ensimmäinen talletus. Tiliä ei keretty vahvistamaan. Tein käyttäjän ja talletuksen 26.1.2026.

Was this the first account you ever created at 50 Crowns Casino?

Please forward all communication between you and the casino’s customer support regarding the explanation for closing your account to veronika.f@casino.guru.

Thank you for your cooperation.

Dear Lassukka,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It's my first account.

On ensimmäinen tilini.

Dear Lassukka

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Peter (peter.c@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Hello there,

Thank you Lassukka for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask 50 Crowns Casino for their help in resolving this complaint. We would like to know why the player's account was blocked, and their funds were confiscated.

Thank you!