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The casino offers a €13 deposit promotion, which includes 200 spins on the "Snop Dog" slot. After winning and playing a few hands of blackjack, I withdrew, given the no rules on wagering. After making the withdrawal, two days later the bonus was declined and deducted, leaving me with €6.13 out of the €53 I was withdrawing.

Il casinò ha come promozione a fronte di un deposito di 13€ 200 spins su slot "snop dog" dopo aver vinto e fatto qualche mano al blackjack ho prelevato visto nessuna regola su wager. Dopo aver fatto il prelievo, dopo 2 giorni mi viene declinato e sottratto il bonus, lasciandomi con 6.13€ al fronte dei 53€ che stavo prelevando.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 5bet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your account accessible to you? Can you log in?
• Was your player's account verified?
• Did the casino not return your deposit in full to your balance?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas