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Hello, please help me figure this out. I also withdrew before this issue, and they said I had to wait almost 20 days for the full amount to be withdrawn. This time, I withdrew on March 25, 2026, according to their withdrawal policy, it takes five days. I waited fine, but today, April 22, 2026, it's been almost a month since the withdrawal. Each time, they say account verification, but there was a verification before that, too. I don't understand, should I wait a month for each withdrawal? Please help me figure this out.

Здравствуйте, помогите пожалуйста разобраться, до этой проблемы тоже ставила на вывод, сказали проверка ждала почти 20 дней пока вся сумма не вывелась, в этот раз поставила на вывод 25.03.2026 по их регламенту 5 суток на вывод, хорошо подождала, но сегодня уже 22.04.2026 почти месяц без 3 дней как сумма на выводе, каждый раз пишут что проверка аккаунта, но до этого тоже была проверка, я не понимаю каждый вывод мне нужно ждать месяц что ли. Помогите разобраться пожалуйста

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 7K Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Which documents did the casino request from you to provide? When was the last time you were able to withdraw from the casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Yes, my account is available, I log in and play. I've only played slots, my status is Gold Joker. My last successful withdrawal was on March 15, 2026. The withdrawal also took over 11 days, including their 5-day withdrawal period, according to the regulations. I've completed account verification, so my account is verified.

Да аккаунт доступен, захожу играю. Играла только в слоты, статус у меня золотой Джокер , последный успешный вывод деньги я последний раз ставила на вывод 15.03.2026 тоже с проверкой более 11дней занял вывод включая их срок вывода 5 дней по регламенту ,аккаунт верификацию я полностью прошла, аккаунт верифицированный.

Dear Gulnara,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lucia (lucia.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello Gulnara,

My name is Lucia and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear 7K Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Lucia

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Gulnara,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Lucia