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Title: Degen.com voided my Raven leaderboard reward for "wager abuse"

I would like to submit a complaint against Degen.com regarding a leaderboard reward that was removed after I participated.

I joined the Raven leaderboard under the RAVEN code. I deposited and played on Degen and lost around $800 during my activity on the site.

After completing a large amount of wagering and placing on the leaderboard, my leaderboard reward was changed to 0. Degen later told me that I had been disqualified for "wager abuse."

I want to be transparent about my gameplay. Part of my wagering included Baccarat where I placed bets on both Banker and Player. Degen considers this wager abuse.

My main complaint is about the clarity of the rules before I participated.

I checked the Raven leaderboard information available to me and could not find any clear warning that this type of wagering would result in complete disqualification from the leaderboard. The Raven leaderboard itself did not clearly explain what would be considered wager abuse or which wagering patterns would void a reward.

Only after my reward was removed did Degen refer me to a general Abuse & Fraud section of their Terms of Service. In my opinion, this general clause did not clearly explain beforehand that this specific type of wagering would invalidate my entire leaderboard reward.

I also raised concerns about consistency because I had seen another player on Raven’s leaderboard using a very low-risk 1.01x wagering strategy who appeared to receive their reward. When I raised this point, I was asked to identify that player so they could potentially disqualify them as well. I did not want my complaint to become about getting another player punished.

The handling of the situation was also disappointing. One representative described my gameplay as "heinous," and I felt that parts of the decision were being handled based on personal judgment rather than clearly communicated leaderboard rules.

I repeatedly asked Degen to reconsider the decision, including asking whether they could provide a partial payment, but they refused.

I am not claiming that casinos cannot have rules against wager abuse. My position is that restrictions that can result in losing an entire leaderboard reward should be clearly disclosed to players before they participate.

I am asking Casino Guru to review whether Degen’s disqualification was fair and whether the relevant restriction was communicated clearly enough before I wagered.

My requested resolution is that Degen restores and pays my Raven leaderboard reward, or reaches a reasonable financial settlement with me.

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Dear serroserro,

Thank you very much for providing the additional screenshots.

To better understand the circumstances surrounding the leaderboard and the casino's decision, could you please clarify the following:

• Could you please provide the specific Terms and Conditions applicable to Raven's Monthly Race at the time you participated, including any rules regarding low-risk betting, opposite betting, or wager abuse?
• Could you please provide the exact rule or section of Degen's general Terms and Conditions that the casino referred to when it decided to disqualify you?
• You mentioned another leaderboard participant using a 1.01x wagering strategy. Do you have any evidence showing that this player actually received a leaderboard reward despite using this strategy?

Additionally, your complaint was submitted under All Slots Casino, while all the information and screenshots provided concern Degen.com. Could you please confirm that Degen.com is the casino your complaint is regarding?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

Dear serroserro,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.