Jeg vil gerne indsende en klage vedrørende en betydeligt forsinket udbetaling fra Baloo.bet.
Jeg indsendte min første udbetalingsanmodning den 7. juli 2026. Udbetalingen forblev ventende i cirka 20 dage og blev til sidst afvist den 27. juli 2026.
Casinoet informerede mig om, at udbetalingen var blevet afvist på grund af tekniske problemer fra deres side, og instruerede mig i at indsende en ny udbetalingsanmodning. Jeg fulgte deres instruktioner og indsendte endnu en udbetaling den 27. juli 2026.
Desværre er denne anden udbetaling stadig ikke blevet behandlet.
Jeg har kontaktet casinoet flere gange via e-mail på vip@baloo.bet bad om en opdatering. Hver gang modtog jeg stort set det samme svar – at min sag var blevet videresendt til finansafdelingen. Der er dog ikke sket nogen konkrete fremskridt, og jeg har ikke modtaget nogen specifik forklaring på, hvorfor hævningen tager så lang tid, eller hvornår jeg kan forvente at modtage mine penge.
Selvom den nuværende udbetalingsanmodning formelt er fra den 27. juli, har jeg reelt ventet på den samme betaling siden den 7. juli 2026. Den første anmodning blev annulleret af casinoet selv på grund af et teknisk problem, hvorefter jeg straks fulgte deres instruktioner og indsendte udbetalingen igen.
Jeg vil også gerne give nogle vigtige oplysninger om min konto og verifikation.
Min konto blev fuldt verificeret for længe siden. Faktisk oplevede jeg tidligere betydelige problemer med Baloo.bet under verifikations- og udbetalingsprocessen, hvilket fik mig til at indgive en klage over casinoet her på Casino.Guru. Efter et stykke tid blev problemet løst, og mine penge blev til sidst udbetalt.
Efter den tidligere klage var blevet løst, var jeg overbevist om, at der ikke ville være yderligere problemer med min allerede verificerede konto eller med fremtidige udbetalinger.
Derfor forstår jeg virkelig ikke, hvad problemet er denne gang. Baloo.bet har ikke informeret mig om nogen verifikationsproblemer, undersøgelser, kontobegrænsninger, brud på vilkår og betingelser eller andre årsager, der ville forhindre, at min udbetaling blev behandlet.
Min konto forbliver åben og fuldt tilgængelig, og jeg fortsætter med at modtage kampagnetilbud fra casinoet dagligt. På trods af dette forbliver min udbetaling afventende, mens jeg hver gang jeg kontakter casinoet blot får at vide, at sagen er blevet videresendt til økonomiafdelingen, uden nogen specifik forklaring eller tidsramme for betaling.
Jeg har vedhæftet skærmbilleder, der viser casinoets forklaring på, at den første udbetaling blev afvist på grund af tekniske problemer, og min kommunikation med casinoet.
Til orientering er nedenfor linket til min tidligere Casino.Guru-klage mod Baloo.bet, som i sidste ende blev løst, og pengene blev udbetalt:
https://casino.guru/complaints/baloo-bet-casino-player-s-withdrawal-has-been-unjustifiably
Jeg ville derfor sætte pris på Casino.Gurus hjælp til at kontakte Baloo.bet og hjælpe mig med at få min udbetaling. Fra mit perspektiv har jeg gjort alt, hvad casinoet har bedt om, min konto er blevet verificeret i lang tid, og jeg har ikke modtaget nogen forklaring på den nuværende forsinkelse. Jeg har reelt ventet på den samme betaling siden den 7. juli 2026, hvilket nu er mere end en måned.
I would like to submit a complaint regarding a significantly delayed withdrawal from Baloo.bet.
I submitted my first withdrawal request on 7 July 2026. The withdrawal remained pending for approximately 20 days and was eventually rejected on 27 July 2026.
The casino informed me that the withdrawal had been rejected due to technical issues on their side and instructed me to submit a new withdrawal request. I followed their instructions and submitted another withdrawal on 27 July 2026.
Unfortunately, this second withdrawal has still not been processed.
I have contacted the casino several times by email at vip@baloo.bet asking for an update. Each time, I received essentially the same response – that my case had been forwarded to the financial department. However, no actual progress has been made, and I have not received any specific explanation as to why the withdrawal is taking so long or when I can expect to receive my funds.
Therefore, although the current withdrawal request formally dates from 27 July, I have effectively been waiting for the same payment since 7 July 2026. The first request was cancelled by the casino itself due to a technical issue, after which I immediately followed their instructions and submitted the withdrawal again.
I would also like to provide some important context regarding my account and verification.
My account was fully verified a long time ago. In fact, I previously experienced significant difficulties with Baloo.bet during the verification and withdrawal process, which led me to submit a complaint against the casino here on Casino.Guru. After some time, that issue was successfully resolved and my funds were eventually paid out.
After the previous complaint had been resolved, I was convinced that there would be no further issues with my already verified account or with future withdrawals.
This is why I genuinely do not understand what the problem is this time. Baloo.bet has not informed me of any verification issue, investigation, account restriction, breach of the Terms and Conditions, or any other reason that would prevent my withdrawal from being processed.
My account remains open and fully accessible, and I continue to receive promotional offers from the casino on a daily basis. Despite this, my withdrawal remains pending, while every time I contact the casino I am simply told that the matter has been forwarded to the financial department, without any specific explanation or timeframe for payment.
I have attached screenshots showing the casino's explanation that the first withdrawal was rejected because of technical issues, and my communication with the casino.
For reference, below is the link to my previous Casino.Guru complaint against Baloo.bet, which was ultimately resolved and the funds were paid:
https://casino.guru/complaints/baloo-bet-casino-player-s-withdrawal-has-been-unjustifiably
I would therefore appreciate Casino.Guru's assistance in contacting Baloo.bet and helping me obtain my withdrawal. From my perspective, I have done everything requested by the casino, my account has been verified for a long time, and I have received no explanation for the current delay. I have effectively been waiting for the same payment since 7 July 2026, which is now more than a month.
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