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Batery Bet withholding 60,618 INR since 11 June, blocking account communication, and refusing to adhere to operational timelines.

Dear Casino Guru Team,I am filing a formal complaint against Batery Bet (operated by Yougmedia B.V., Registration Number: 153269, licensed under the Curaçao Gaming Control Board).

The casino is unlawfully withholding a total of 60,618 INR from my account since 11 June 2026.The funds are split across two separate verified withdrawal requests that have been stuck on "Pending" status for over 15 days:

50,000 INR requested on 11 June under internal Request №23925302.

10,618 INR requested on 11 June under internal Request №23994734.

My Batery Bet Account Details:

[redacted]

The Issue:

Frontline customer support has repeatedly used generic stall tactics, blaming an unnamed "payment provider" while refusing to provide any transaction hashes or an Acquirer Reference Number (ARN) to prove the funds ever left their systems.

Bad-Faith Actions by the Casino:

Account Silencing: The casino has placed explicit messaging restrictions on both of my internal support tickets (№23925302 and №23994734), locking the threads with the message: "Message sending restricted. Please wait for the operator to respond." I am completely blocked from following up internally.

Regulatory Non-Compliance: When contacted via their official support email (support@batery.in), their compliance team explicitly stated in writing: "Unfortunately, there are no exact deadlines, you need to wait for an answer... This issue cannot be resolved via email.

"I have already escalated this non-compliance file to the Curaçao Gaming Authority (complaints@cga.cw). I request the Casino Guru team to open a public investigation against Batery Bet, track their countdown timer, and assist me in recovering my trapped 60,618 INR balance. I have attached screenshots of the locked internal chats, the email refusal, and the casino's operator credentials as concrete proof.

Thank you,

[redacted]

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Dear Omkar005,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• In your withdrawal history, both withdrawals are showing that they are 'completed.' Do I understand correctly that even though these two withdrawals have a status 'completed', you have not received them in your bank account?
• Could you please confirm that your account is fully verified?
• Have you accumulated your winnings with or without an active bonus?
• I can see that you have had successful withdrawals before using the same payment method. Could you please clarify how long the previous withdrawals took to be processed?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean

Hello Jean

1. Both the withdrawals are showing completed in the transaction history but the amount has still not credited to my bank account

2. My account is fully verified

3.My winnings are fully without bonus ie I deposited the amount without opting for any bonus

4. Previously severals withdrawals were processed within 12 to 24 hours.

However in past there was 2 cases in which my withdrawal was not recieved for 2 to 3 days but this time its been 18 days still my withdrawal has not veen recieved

5. Also I recieved toady a message from a person claiming from Batery Bet finance department telling me to change my account password and make it same as askgamblers password this is threatening that the person claiming he has all ky details and if I want my withdrawal then I have to change my password

Please Jean a lot of time has passed withdrawal was placed on 11 June today 29 June still the withdrawal is not credited and the casino is only taking time and giving the payment provider issue reason, I request you to help me on this issue.

Dear Omkar005,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Maria (maria.b@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Jean

Dear Omkar005,

It’s a pleasure to e-meet you. My name is Maria, and I’ll be handling your complaint moving forward.

If there have been any updates or new developments since your last message, please don’t hesitate to share them with me.

In accordance with our standard procedure, I’d like to invite a representative from Batery Casino to join this conversation. Their participation will help ensure a smoother and more efficient resolution of your case.

Dear Batery Casino,

Could you kindly provide detailed information regarding the player's issue? Specifically, I would appreciate it if you could clarify the reasons behind the delay in processing the player's withdrawal.

Thank you in advance for your cooperation and prompt response.

Best regards,

Maria

Dear OMKAR009,

Withdrawal 12453373656 was cancelled and returned to your account on 01.07.2026 at 17:19 IST.

Withdrawal 12453376646 was also cancelled and returned to your account on 06.07.2026 at 20:58 IST.

As we can see, when the funds were returned to your wallet you successfully used them to place bets.

Best regards,

Batery.

Thank you for your prompt response, Batery Casino.

Dear Omkar005,

Could you please comment on the issue raised by the casino, specifically their statement that you canceled the withdrawal and subsequently used the funds for placing bets? Your response will help us determine whether we can close this complaint or continue our investigation.

Hello Batery Casino,

I would like to kindly request supporting documentation in the form of the player's game log and any relevant transaction records to verify that the player's withdrawal was canceled and whether the funds returned to the player's account balance were subsequently used for gameplay.

This documentation would help us finalize our investigation into the player's complaint.

Thank you very much in advance for your cooperation. I look forward to your response.

Dear Omkar005,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Maria
Casino.Guru