BDM Bet Casino - Spillerens konto er lukket, og gevinster konfiskeres.

A couple of months have already passed since I had this issue with BDM Bet. Let me explain: I registered under my name, played, and won more than 400 euros. When it came time to withdraw, I didn't have any cards in my name available, so I used my wife's card, which I had also used for deposits into the account. Not only did they not pay me, they also disabled my account, only returning the amount I had deposited. I've sent numerous emails, but there has been no way to either reactivate the account or allow me to withdraw the legally won money. They seem very clever; for deposits, they accept cards in anyone's name, but when it comes to giving you the money back, they only accept cards in the account holder's name for security reasons. What kind of security is that? At this point, they shouldn't accept deposits under other people's names either.

Già sono passati un paio di mesi da questo problema avuto con bdm bet, vi spiego mi sono registrato a mio nome ho giocato ed ho vinto più di 400 euro. al momento del prelievo non avendo carte a disposizione a nome mio ho usato quella di mia moglie, per altro usata anche per i versamenti sul conto, e non solo non mi hanno pagato ma mi hanno pure disabilitato il conto, inviandomi solo quello che avevo versato. ho mandato una miriade di emali ma non c'è stato verso non solo di riattivare il conto ma di poter prelevare soldi vinti legalmente, mi sembrano molto furbi, per depositare accettano carte intestate a chiunque invece per darteli l'accettano solo a nome del proprietario conto per sicurezza, e che cavolo di sicurezza è? a questo punto non dovrebbero accettare neppure i depositi sotto nomi d'altri.

Dear dany93ct,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the T&Cs, and this is what I found:

8.You may only use your own personal credit/debit card or another payment method to fund your account. The name appearing on the credit cards, or registered on the payment accounts used for deposits or payouts must correspond to the name registered on your account.

Furthermore, please check our Fair Gambling Codex for Players:

Payments For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations.

Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card or this possibility is communicated beforehand. Technically it is very difficult to check who’s the owner of the payment method at the depositing stage. This can be checked only during account verification, which is usually done when a withdrawal is requested. Therefore, it is a player’s responsibility to use allowed payment methods only. If you’re not able to prove that you are a legitimate owner of the payment method and you haven’t received approval from the casino allowing you to use a third-party payment method, I’m afraid there’s not much we can do for you.

Thank you very much in advance for your reply and understanding.

Best regards,

Kristina

thanks for the reply, but how much you deposit they don't do checks, however I asked and I tried in every way to change the payment method I couldn't do it because this option wasn't there and this is a very strange thing. I know that they took it away from me in a totally illegitimate way because they didn't let me change the card and I asked many times

grazie per la risposta, pero quanto si deposita i controlli non li fanno, comunque ho chiesto e ho provato in tutti i modi a cambiare il metodo di pagamento non l'ho potuto fare perchè questa opzione non c'era e questa è una cosa molto strana. so che mi hanno tolto in modo totalmente illegittimo perche non mi hanno fatto cambiare carta e l'ho chiesto molte volte

Thank you for your reply, dany93ct. I understand your frustration and point of view, however, the casino acted in compliance with its T&Cs, and we are unable to provide further support. I can only recommend that you avoid depositing with someone else's payment method in the future.

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.