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Well, they just asked me for additional information and it's very strange that Yenia's withdrawals were cancelled.

Bueno me acaban de pedir información adicional y es muy raro yenia retiradas y se cancelaron

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please specify which documents you most recently sent to the casino for verification?
• Which of your identity documents have already been approved by the relevant department?
• Have you submitted all the documents on time and in the correct format?
• What types of games did you play? Were they slots, live casino games, or did you place bets on sports?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Fabianlove,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.