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I registered and made two deposits.

I won absolutely nothing... I was given free spins on both registrations.

It turns out that after the spins the amount of 24 euros has disappeared!

I've sent several messages via chat... and it's completely silent! I've sent emails and absolutely nothing.

This has never happened to me before!

The site says it offers 24/7 support in Portuguese

But so far only one bot always gives the same information.

I don't understand how a platform that treats players like this can have such a good rating.

I'm going to close my account!

Fiz registo e dois depósitos.

Não ganhei absolutamente nada...foi-me atribuído nos dois registos rodadas grátis.

Acontece que depois de rodar as rodadas o valor de 24 euros desapareceu!

Já enviei várias mensagens via chat...e está completamente mudo!enviei emails e absolutamente nada.

Nunca tal me aconteceu!

O site diz que dá apoio em português 24/7

Mas até agora só um bot dá sempre a mesma informação.

Não entendo como pode ter tão boa avaliação uma plataforma que trata assim os jogadores.

Vou proceder ao encerramento da conta!

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bet Andreas Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please clarify how much your balance was before your winnings disappeared? How much was left after your balance was adjusted?
• Was the adjustment a deliberate operation made by the casino, or a technical malfunction, to your knowledge?
• Could you please share any evidence of the incident to support your complaint?
• Could you please share with me your attempts to communicate with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I made my first deposit of 20 euros, without any bonuses, and I lost everything... at the end of the game I was given free spins which gave me absolutely nothing...

I made a second deposit of 25 euros and was also awarded free spins.

I lost all my real money in a short space of time, even betting low amounts...

I played the spins that were awarded and they brought in 0s of 24 euros.

I stress that I didn't ask for anything!

The spins were allocated by the platform.

When I clicked to see where the balance of the spins I had won was, everything disappeared!

I sent several emails, tried to talk to the chat... but got no explanation.

I was furious, not because of the amount, but because of the platform's total disrespect and lack of professionalism.

It's unacceptable to have the chat bot answering players 20 times with repetitive rhetoric.

Sincerely: CJPCardoso

Eu fiz o primeiro deposito de 20 euros,sem aderir a bónus nenhum e perdi tudo...no recorrer do jogo foi-me atribuído rodadas grátis que não deram absolutamente nada...

Fiz um segundo depósito, de 25 euros,e igualmente me foram atribuídas jogadas grátis.

Perdi o dinheiro real todo num espaço curto,mesmo a apostar valores baixos...

Joguei as rodadas atribuídas e renderam 0s 24 euros.

Saliento que não pedi absolutamente nada!

As rodadas foram atribuídas pela plataforma.

Quando cliquei para ver onde estava o saldo das rodadas que tinha ganho,desapareceu tudo!

Enviei vários emails, tentei falar com o chat...mas não obtive nenhuma explicação.

Fiquei furiosa,não pelo valor,mas pelo total desrespeito e falta de profissionalismo da plataforma.

É inadmissível porem o chat bot, 20 vezes a responder aos jogadores com uma retórica repetitiva.

Atenciosamente: CJPCardoso

Thanks for your reply.

Do you have access to your game history, a detailed record of your balance in the casino and all bets taking place, or have you requested the records from casino support?

Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Good afternoon.

I don't have access to the platform at the moment... I didn't even take a screenshot of what happened...

I've never been able to speak to anyone, either by chat or email.

I was totally ignored.

Sincerely:Conceição *****

Boa tarde.

Neste momento estou sem acesso à plataforma...na altura nem tirei print do sucedido...

Nunca consegui falar com ninguém, nem por chat nem por email.

Fui totalmente ignorada.

Atenciosamente:Conceição *****

Thanks for your reply.

Without evidence that you attempted to solve the issue yourself, we are unable to proceed. Please share proof that you attempted to contact support either via chat or email. I apologize for the inconvenience.

Send the information to my email at tomas@casino.guru

Dear CJPCardoso,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru