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I deposited 50000 and 50000 INR at Betandreas casino, after that I lost all my money. I again deposited 49000 and 45000, then my account balance became 200000+. After that my account was frozen. Then my ID verification and video verification was done which was successful, my account started working again, after that I applied for withdrawal of 10000 which was received, but after that all the withdrawals I applied are getting rejected, no withdrawal is being received. I talked to customer support and their traffic keeps saying the same thing that you should apply for withdrawal again after some time. I have applied for withdrawal several times but it is not being received.

Dear theprince0157,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• How many withdrawal requests have been rejected?
• Have you tried requesting the withdrawal via an alternative payment method?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

9 withdrawal request rejected

Only direct banking option is available for withdrawal

I did not use any bonus

my winning is without bonus

Thank you very much for your reply, theprince0157. Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post it here. Thank you in advance.

Communication between me and casino

Thank you very much, theprince0157, for your cooperation. I will now transfer your complaint to my colleague Matej ([email protected]), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello theprince0157, nice to meet you!

My name is Matej and I will be taking care of your complaint going forward. I've just reviewed this case and fully appreciate your concerns regarding the requested pay out. I'll do my best to help you resolve this issue as soon as possible.

I’d like to invite a representative of Bet Andreas Casino to join the conversation and participate in the investigation of this case as well. Could you please provide more details as of why this player’s withdrawal request is being processed longer than usual? I would also appreciate if you could provide us with any and all relevant evidence.

Thank you for your patience and cooperation in advance.

Hello, Dear theprince0157 and Casino Guru!

We are sorry that you have a negative impression of our service.

Rest assured, we are always interested in handling any situation and helping you. 

We have checked the information. The operations were canceled by the provider. We recommend that you use a another method of payment.

Please note that if you want to withdraw funds using any other method, you must first deposit funds using the method you will use to withdraw funds in the future. Withdrawal of funds is only possible using the details used to make the deposit.

Have a nice day!

Best regards, BetAndreas.

There is only one withdrawal option available on Betandreas, so I cannot withdraw using any other option. I had deposited through banking only and I am withdrawing from that only.

My one withdrawal of Rs 10,000 was successful using this method but now why is the withdrawal not happening using this method

Since your winnings are within the casino's daily withdrawal limits, there should not be any issue with it.

Dear theprince0157, could you please contact your bank and have a chat with them, regarding the payments? Some banks have monthly limit for how much credit can be sent from gambling halls to the account, so before we proceed any further, it would be great to have a confirmation from them. Also the BetAndreas team confirmed the payment was cancelled by the payment provider, pointing at the issues with the bank itself. Please, speak with your local branch, ask them about the cancellations and ask for details regarding each of the denied transactions, and let us know what they said. Thank you.

There is no problem in my bank account. Money is credited to my account daily. And there is no other withdrawal method available on Betaandreas, Betandreas provides more withdrawal methods, please 🙏🏻

Dear theprince0157, please note the recommendation we gave above: if there are no other methods, you should first deposit using an alternative method and then withdraw through it.

Best regards, BetAndreas.

Dear theprince0157, receiving winnings is different than receiving employer's paychecks or small sums from friends. Please, contact your bank and ask them about the cancellations. If they confirm the bank never received any deposit request from the casino, we will know the issue is not with them. Thank you.

Dear Bet Andreas Casino, the player has stated already that he has no other payment option available except the bank transfer. Could you check the account and if possible, allow the usage of different payment methods?

There is no other method available there, I am giving the screenshot. There is no problem in my bank account. I have received one withdrawal through this method but now the withdrawal which I am applying for is declining, The last two withdrawals are in processing since 3 days, Dear Betaandreas I wanted to deposit it through another method but only one method is available for withdrawal

Only banking method is available for deposits on My Gaming Id

Either you make other method of withdrawal available or let me withdraw through this method

I have also made a deposit using UPI but still only one withdrawal method is available on my gaming ID (Direct Banking)

I am giving you the screenshot of the deposit

My withdrawal got rejected again, I also deposited using another method, but only banking option is available for withdrawal

Dear theprince0157, we have to confirm whether the issue is with the bank or not. Please, contact your bank, tell them the transaction IDs and ask them about the cancellations. If they confirm the bank never received any deposit request from the casino, we will know the issue is not with them. Thank you.

I contacted the bank. There is no problem with my bank account. No deposit request was received in the bank. I deposited using another method on the request of Betandreas Casino but currently only the banking method is available for withdrawal. Please contact the casino for more withdrawal method options.

Thank you very much for the confirmation. Now we can take it further.

Dear Bet Andreas Casino,could you check the player's account and allow the usage of different payment methods? Additionally, if the bank confirmed they are not witholding/denying the payments, could you check the payment method on your end, please, and confirm if there are any issues?

As always, in case of sensitive information that is not to be shared publicly, you can always send me an explanation via e-mail on [email protected]. Thank you.

Batandaras Casino has added IMPS method for withdrawal on my gaming ID but when I made withdrawal using IMPS it got declined too

Hello, Dear theprince0157 and Casino Guru!

We have received information that there are technical problems with this withdrawal method. Unfortunately, if you make a deposit through UPI, it is just the method - direct banking - that will be available for withdrawal.

We recommend you to wait for some time until the withdrawal of funds by this method will be restored. The problem is being actively solved, but there is no exact timeframe for its solution.

Thank you for your understanding and patience.

Sincerely, BetAndreas

I had also deposited through UPI but the withdrawal method is only direct banking and the withdrawal gets rejected through that. Yesterday IMPS withdrawal method was coming for withdrawal and the withdrawal got rejected through that too. What happened is that the problem got solved but there is no time frame. Casino guru please tell Betandreas to send my funds to me somehow, I will send the same payment details through any method. If not give negative ranking to Bet Andreas Casino, I also want to post a review, post my review on your site

I have deposited a total of 194000 INR at Betandreas casino. Please send my deposit amount only.

betandreas casino do not want to give withdrawal. I have received one withdrawal through this method.

I need money very urgently, please give me my fund🙏🏻🙏🏻🙏🏻🙏🏻

My video verification has also been done, if you need anything else please tell me but I want my money 🙏🏻🙏🏻🙏🏻

Initially I deposited 50000, 50000 total 100000 and I lost the bet and when I deposited again then there was no problem in depositing money to the Casino and when I am withdrawing the winning account now I am facing problem in giving my money, I have completed all the document verification video verification, Betandreas still did not give withdrawal It is happening. 

I will make videos on Youtube, Instagram, Facebook and all other places to tell about the fraud of Betandreas, I will run an ad for the fraud video of Betandreas on Youtube

I talked to the chat support at Betandreas casino, he told me that the system has detected some fraud activity, now you have to show that you are an honest player. Whereas I have not done any fraudulent activity, everything is a lie

If a deposit is required to withdraw using another method, I would like to make a deposit but only Deposit Mate: is available for deposit

Dear BetAndreas, is there any reason for these payment rejections, please? Any kind of fraud suspicion, T&C breach, or some kind of investigation going on in the background? Or is this purely technical issue with only one player in particular? Could you propose a solution that could speed up the withdrawal process so we can close this complaint?

Alternatively, if there is any kind of investigation into player's activities going on, that you can't share in this thread, you can e-mail me any and all information alongside evidence at [email protected].

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello, Dear theprince0157 and Casino Guru!

The reason for the rejection of payments is the massive problem with withdrawals via direct banking in the country of India.

There are no alternatives for payments in this country, so it is necessary to wait for the direct banking method to be restored.

Unfortunately, at the moment we do not have a timeframe for a solution, but the problem is being actively solved.

theprince0157, please be patient and wait for the method to be restored.

Best regards, BetAndreas

Dear BetAndreas, could you please specify what seems to be the payment issue and what is the approximate timeframe for the repairs?

Also, your casino offers multiple payment options. Could you give the player a different payment method to verify and pay him that way?

Dear theprince0157 and Casino Guru!

We have done everything possible from our side and see that the problem has been resolved.

Theprince0157, please confirm that you were able to successfully withdraw your funds.

Sincerely, BetAndreas

I got my funds thanks Casino Guru

Dear theprince0157,

I'm happy to hear that your issue has been resolved! We'll go ahead and mark the complaint as 'resolved' in our system. I would also like to thank the Bet Andreas Casino for dealing with the issue at hand, and appreciate everyone's cooperation and confirmation overall. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. :)

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot (https://www.trustpilot.com/evaluate/casino.guru). An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Matej

Casino.Guru