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Hey everyone, I just wanted to warn you about how bet7.com is handling withdrawals, so others don’t run into the same headache.

When it comes to making a deposit, the system is perfect: there’s no red tape, the money goes through instantly, and they’re more than happy to accept your funds. However, when it comes time to withdraw your rightfully earned money, the company’s attitude changes completely, and they start making up excuses with no plausible resolution.

My current situation is as follows:

Identity approved: My identity has already been fully verified and validated by their system.

Withdrawal blocked: They’re holding my money and demanding proof of address.

Unjustifiable delay: I submitted a simple proof-of-residence document over two days ago, and so far, it remains "under review." It’s a straightforward document that any reputable platform would validate within hours.

Customer support is practically useless. I’ve tried every possible way to resolve this: I’ve contacted them via live chat, sent an email documenting everything, and the only thing I get are cookie-cutter responses and no real solution to the problem.

Anyone who’s read their Terms and Conditions knows that the site is extremely strict when it comes to penalizing players (they require a rollover of the deposited funds themselves, charge an inactivity fee, and protect themselves in every way possible). But when it comes to fulfilling the basics—which is simply verifying a PDF of my address to release the payment—their efficiency goes out the window.

This is a warning for anyone thinking of betting there. Be very careful with this balance hold.

Has anyone else here recently encountered this same address verification issue with them? Were you able to resolve it, or did you have to escalate the matter to the Anjouan Commission and IBAS?

Pessoal, venho deixar um aviso sobre a forma como a bet7.com está tratando os saques, para que outros não caiam na mesma dor de cabeça.

Na hora de fazer o depósito, o sistema é perfeito: não existe nenhum tipo de burocracia, o dinheiro entra na hora e eles adoram receber seu saldo. Porém, na hora de sacar o seu dinheiro legitimamente ganho, a postura da empresa muda completamente e começam a inventar justificativas sem nenhuma resolução plausível.

A minha situação atual é a seguinte:

Identidade aprovada: Minha identidade já foi totalmente verificada e validada pelo sistema deles.

Saque barrado: Estão segurando meu dinheiro exigindo a verificação do comprovante de endereço.

Demora injustificável: Enviei um mero documento de comprovante de residência há mais de 2 dias e, até agora, ele continua "em análise". É um documento simples, que qualquer plataforma séria valida em questão de horas.

O suporte é praticamente inútil. Já tentei resolver de todas as formas: chamei no chat ao vivo, já mandei e-mail documentando tudo, e a única coisa que recebo são respostas engessadas e nenhuma solução real para o problema.

Para quem já leu os Termos e Condições deles, sabe que a casa é extremamente rigorosa para punir o jogador (exigem rollover do próprio dinheiro depositado, cobram taxa de inatividade e se protegem de todas as formas). Mas na hora em que eles precisam cumprir o básico — que é validar um simples PDF de endereço para liberar o pagamento — a eficiência some.

Fica o aviso para quem está pensando em apostar lá. Tomem muito cuidado com essa retenção de saldo.

Alguém mais aqui passou por essa mesma trava de endereço com eles recentemente? Conseguiram resolver ou precisaram escalar para a comissão de Anjouan e para o IBAS?

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

• Could you please explain what kind of document you sent to the casino for verification of your address?
• Have you received any communication indicating the status of your latest document submission?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Attila

Dear Player,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru