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Today I had such a situation that while playing "Rise of Olympus" playing at a rate of 80 PLN per spin I got a combination that starts the bonus game. For this combination alone 2500 PLN went up and then the bonus game should have started but unfortunately the game froze and I neither have the 2500 PLN nor is it loading the bonus, something just froze and for a good few hours nothing has changed.

All other games work just not this one...the game starts and after a second the message pops up

Please wait resuming and nothing happens.

WHAT can I do in this situation? Of course I reported the problem but so far they haven't helped and have supposedly forwarded the case.

dzis miałem taką sytuacje ze podczas gry w "Rise of Olympus" grając na stawce 80 zł za obrot trafiłem układ ktory rozpoczyna bonus gre. Za sam ten układ wskoczyło 2500 zł po czym powinna ruszyc bonusową gra ale niestety gra sie zawiesila i nie mam ani tych 2500 zł ani nie ładuje tego bonusa tylko sie coś zacięło i juz kilka dobrych godzin nic się nie zmieniło.

Ws inne gry działają tylko nie ta...odpala gre a po sekundzie wyskakuje napis

Please wait resuming i nic się nie dzieje.

CO moge w tej sytuacji zrobic.? Oczywiscie zgłosilem problem ale narazie nic nie pomogli i niby przekazali sprawę dalej.

Dear Antonio69,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please clarify the dispute value (zł15000)?
• Have you tried deleting cookies, or accessing the casino website from another browser or device?
• Did you experience any internet connectivity issues at the time of the freeze?

Thank you very much in advance for your reply.

Best regards,

Kristina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Dear Antonio69,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.