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Billionaire Spin is creating numerous obstacles to processing my withdrawal. If I don't ask, they tell me they're waiting for more documents. They're asking for my last three payslips and other documents, which I've sent, but they still haven't resolved the issue. I've been trying to withdraw my funds for a week now, funds I've earned through deposits made from accounts I own and with legal money. They keep showing the status of my withdrawal as pending and complaining about the delay, but without offering a solution.

Billonaire spin pone múltiples problemas para resolver mi retirada,si no pregunto no me dicen que están pendientes de más documentos,me piden tres últimas nóminas y más documentos que envió pero siguen sin resolver estoy hace una semana intentando mi retirada que he conseguido con depósitos siempre desde medios de mi titularidad y con dinero legal, pero ellos siguen teniendo pendiente el estado de mi retirada y lamentándose del retraso, pero sin dar solución

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Dear SUPESU,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

• Could you please advise which documents you have already provided and when exactly did you send the last one?
• Could you please confirm if this is your first withdrawal request with this casino?
• Could you please provide the exact date of your initial verification request?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Katarina