BillyBets Casino - Spilleren anmoder om lukning af konto for selvudelukkelse.

Ladies and Gentlemen

I have already contacted the casino several times to request self-exclusion!

The casino has not been closed to this day!

Please forward my request to the casino!

Best regards

Sehr geehrte Damen und Herren,

habe den Casino schon mehrmals angeschrieben, dass ich, dass Selbstausschluß beantrage!

Bis heute wurde das Casino nicht geschlossen!

Bitte übermitteln Sie dem Casino mein Anliegen!

Mit freundlichen Grüßen

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BillyBets Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Could you please explain what the disputed amount of 2000€ represents in your situation?
• When was the last time the casino allowed you to deposit?
• When was the last time you received any reply from the casino, via email or live chat?

If your account is currently not blocked, as the next step, I recommend you request a new self-exclusion via email at cs@billybets.com, and at the same time, include me in the copy of the email at tomas@casino.guru

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings BillyBets Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas