BitKingz Casino - Spillerens konto er blevet blokeret.

I made a deposit of 200 USD but didn't receive it. I then contacted support and they blocked my account. I still haven't received a refund.

Ich habe eine Einzahlung von 200 usdc gemacht sie aber nicht erhalten dann habe ich den Support angeschrieben und die haben mein Konto gesperrt habe immer noch keine Rückzahlung erhalten

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please clarify why your account was blocked? Please forward me the email you received from the casino after they closed your account at veronika.f@casino.guru.
• Have you made any successful deposits into this casino before?
• Have you passed the full KYC verification at this casino, or at least submitted any identity documents to the casino for the KYC process?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika