BitStarz Casino - Spillerens udbetaling er forsinket.

I withdrew my funds on 11th June 2026, and I still don't have my money despite many attempts to contact and resolve.

I have handed in all correct KYC documents as requested and they have all been verified.

There is no reason for the delay in payment. I have waited too long now.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear StrawberryChalk,

Thank you very much for submitting your complaint. I am sorry to hear about the issues you have experienced with your withdrawal.

To help me better understand your case, could you please provide the following information?

• Could you please share a screenshot of your pending withdrawal as it appears in your casino account?
• Have you made any successful withdrawals from this casino before?
• Did you accumulate your winnings with or without an active bonus?

Thank you very much in advance for your cooperation. I look forward to your reply.

Kind regards,

Karla M.

I won the money with my own deposits.

I have previously withdrawn money from winnings before, without a problem.

Dear StrawberryChalk,

Thank you very much for your reply.

I’m sorry, but it appears that the screenshot you attached is from WinSpirit Casino, while this complaint concerns BitStarz Casino.

Could you please attach a screenshot of your pending withdrawal from your BitStarz Casino account instead?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

Dear StrawberryChalk,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I only have the issue with WinSpirt Casino. It's an error on my behalf selecting BitStarsz, I don't have an account with bitStarz.

My withdrawl complaint is for WinSprit Casino, and within the last few days they have put my wallet balance to $0, and I don't have the funds in my account.

Dear StrawberryChalk,

Thank you very much for your clarification.

Since you have confirmed that the issue does not concern BitStarz Casino and that you do not have an account there, I am unfortunately unable to continue investigating this complaint. The complaint was submitted against the wrong casino, and we can only investigate issues related to the casino selected in the complaint.

For this reason, I will now reject this complaint. If you are experiencing issues with WinSpirit Casino, please submit a new complaint against the correct casino, and we will be happy to review your case.

Thank you for your understanding.

Karla M.