Hej Guru-teamet og Piotr,
Før vi går i detaljer, vil vi gerne minde Casino Guru-teamet om at gennemgå spillernes tidligere klager og diskussionsindlæg relateret til vores casino. Dette ser ud til at være et tilbagevendende problem, og den nuværende situation synes at afspejle den tidligere sag.
Piotr har været en aktiv spiller hos os i flere måneder. De eneste problemer, han har oplevet med hans udbetalinger, er forbundet med brugen af hans kreditkort. Hvert mislykket udbetalingsforsøg genererede forskellige meddelelser fra vores betalingsudbydere (PSP'er), der konsekvent informerede os om, at de pågældende kort ikke er berettigede til at modtage betalinger – oftest på grund af bankrestriktioner eller sikkerhedsflag fra spillerens side.
I ét bestemt tilfælde indikerede den returnerede fejlmeddelelse endda potentiel svindel eller stjålet kortaktivitet, hvilket automatisk forhindrer yderligere behandling af betalingen.
Vi har allerede ved flere lejligheder rådet spilleren til at bruge kryptovaluta som en alternativ metode til både indbetalinger og udbetalinger, da dette fuldstændigt ville eliminere disse kortrelaterede problemer.
I sidste ende, hvis Piotr oprigtigt troede, at vores casino ikke var villig til at betale spillere, ville det ikke give mening for ham at fortsætte med at spille hos os i så lang tid. Vi mener, at dette viser, at han er fuldt ud klar over, at Blaze Spins fungerer som et fuldt legitimt og licenseret casino.
Vi vil også gerne understrege, at vi er fuldt ud transparente og mere end gerne leverer al nødvendig dokumentation til Casino Guru-teamet - herunder chattransskriptioner, e-mailkommunikation og detaljerede transaktionslogfiler - for at bekræfte vores holdning.
Vi skal dog også påpege, at det sprog og den tone, som spilleren gentagne gange bruger i offentlige opslag og i den direkte kommunikation med vores team (beskyldninger, fornærmelser og stødende bemærkninger), er uretfærdigt og unødvendigt, især i betragtning af at han fortsætter med at spille regelmæssigt på vores casino.
Desværre er der ikke yderligere, vi kan ændre fra vores side - problemet ligger udelukkende hos hans bank og de markerede kort. Den eneste effektive løsning er fortsat at bruge en anden, verificeret betalingsmetode, såsom krypto.
Tak for din forståelse.
Blaze Spins-holdet
Hi Guru team and Piotr,
Before addressing the details, we would like to kindly remind the Casino Guru team to review the player’s previous complaints and discussion posts related to our casino. This appears to be a recurring issue, and the current situation seems to mirror the earlier case.
Piotr has been an active player with us for several months. The only difficulties encountered with his withdrawals are connected to the use of his credit cards. Each failed withdrawal attempt generated different notifications from our payment service providers (PSPs), consistently advising us that the cards in question are not eligible to receive payments — most often due to bank restrictions or security flags on the player’s side.
In one particular case, the returned error message even indicated potential fraud or stolen card activity, which automatically prevents the payment from being processed further.
We have already advised the player on multiple occasions to use cryptocurrency as an alternative method for both deposits and withdrawals, as this would completely eliminate these card-related issues.
At the end of the day, if Piotr genuinely believed our casino was unwilling to pay players, it wouldn’t make sense for him to continue playing with us for such a long time. We believe this shows he is well aware that Blaze Spins operates as a fully legitimate and licensed casino.
We also want to emphasize that we are fully transparent and more than happy to provide all necessary supporting evidence to the Casino Guru team - including chat transcripts, e-mail communication, and detailed transaction logs - to confirm our position.
However, we must also point out that the language and tone the player repeatedly uses in public posts and in the direct communication with our team (accusations, insults, and offensive remarks) are unfair and unnecessary, especially considering that he continues to play at our casino regularly.
Unfortunately, there is nothing further we can change from our side - the issue lies entirely with his bank and flagged cards. The only effective solution remains to use a different, verified payment method such as crypto.
Thank you for your understanding.
Blaze Spins Team
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