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I wish to request your assistance regarding a dispute with Boho Casino related to responsible gaming practices.

I made large deposits and played for long consecutive periods on their platform, without receiving any alerts, interventions, reminders or communications aimed at assessing my gambling behavior or helping me regain control.

I requested a review of my case from Boho Casino, along with an explanation regarding the application of their responsible gaming policy in my case. Their responses were limited to reiterating that the player is responsible for their decisions and providing a link to their general policy, without explaining whether any measures had been taken concerning my gaming activity.

I'm attaching screenshots of my

Je souhaite demander votre aide concernant un litige avec Boho Casino lié aux pratiques de jeu responsable.

J'ai effectué des dépôts importants et joué pendant de longues périodes consécutives sur leur plateforme, sans recevoir d'alerte, d'intervention, de rappel ou de communication visant à évaluer mon comportement de jeu ou à m'aider à reprendre le contrôle.

J'ai demandé à Boho Casino une révision de mon dossier ainsi qu'une explication concernant l'application de leur politique de jeu responsable dans mon cas. Leurs réponses se limitent à rappeler que le joueur est responsable de ses décisions et à fournir un lien vers leur politique générale, sans expliquer si des mesures ont été prises relativement à mon activité de jeu.

Je joins les captures d'écran de mes

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Hello,

Thank you very much for submitting your complaint. I am truly sorry about your negative experience with BOHO Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you requested a self-exclusion from Boho Casino?
• Could you please advise if you have disclosed any gambling-related problems?
• Do you currently still have access to your casino account?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila