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i literally just started an account tonight & made my first deposit. On the screen in highlighted letters smack in the middle it says min deposit LTC 0.260. Literally highlighted in red. I deposit 0.274 & they keep my money & say minimum is 0.3. And kyc’d me at a no kyc & said they requested it back in December on the 16th but I had just started my account tonight. I did a recording of the convo from my phone too since I was using a Chromebook to talk to support. Apparently my video is 1:19 long & too long to send on here. Do you have an e mail I can forward it too? It’s quite shady & comical at the same time

Dear Hennyboy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

To better understand the situation and assist you further, could you please provide answers to the following questions?

• Could you please forward me the email you received from the casino after you registered? My email address is veronika.f@casino.guru. Please forward me the video you mentioned as well.
• Have you checked the minimum allowed deposit for LTC with customer support since the screenshot you sent us shows two different minimum amounts (the other minimum amount can be seen at the bottom left)?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

Dear Hennyboy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.