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I registered at the casino in question, deposited €200, and while playing bj on Evolution, I won a session that wasn't credited to my account. I waited a bit, but my balance wasn't updated. I reported it in chat and got a screenshot. Customer support told me they'd opened a ticket, but now the site is persistent, and I can't log in anymore. I want to get my €350 balance back.

Mi sono registrato nel casino in questione,ho depositato 200€ ,mentre giocavo a bj su Evolution, vinco una sessione che non mi viene pagata nel credito, aspetto un po' e il saldo non viene aggiornato...segnalo in chat e ho lo screenshot. L 'ASSISTENZA clienti mi ha detto che ha aperto un ticket ma ora il sito mi risulta insistente,non posso più accedere... voglio recuperare i 350 euro di saldo totale che mi spettano.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila