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Hello. I am facing a serious problem with a delayed withdrawal at Bruce Bet Casino. I submitted a withdrawal request via Skrill on July 7th and to date the transaction is pending, completing 18 days of waiting.

My account is fully verified. I have used this method (Skrill) for withdrawals in the past without any problems, which proves that there is no pending issue with my details.

The casino customer support is ignoring my emails and in live chat they are constantly giving me vague answers to buy time. I request your intervention for the immediate approval and crediting of my funds.

Γεια σας. Αντιμετωπίζω σοβαρό πρόβλημα με καθυστέρηση ανάληψης στο Bruce Bet Casino. Υπέβαλα αίτημα ανάληψης μέσω Skrill στις 7 Ιουλίου και μέχρι σήμερα η συναλλαγή εκκρεμεί, συμπληρώνοντας 18 ημέρες αναμονής.

Ο λογαριασμός μου είναι πλήρως ταυτοποιημένος (verified). Έχω χρησιμοποιήσει τη συγκεκριμένη μέθοδο (Skrill) για αναλήψεις στο παρελθόν χωρίς κανένα πρόβλημα, γεγονός που αποδεικνύει ότι δεν υπάρχει εκκρεμότητα με τα στοιχεία μου.

Η υποστήριξη πελατών του καζίνο αγνοεί τα email μου και στο live chat μού δίνει συνεχώς ασαφείς απαντήσεις για να κερδίσει χρόνο. Ζητώ τη μεσολάβησή σας για την άμεση έγκριση και πίστωση των χρημάτων μου.

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If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please attach a screenshot of your pending withdrawal?
• Have you accumulated your winnings with or without an active bonus?
• Could you let us know how long did your last successful withdrawal took to be processed?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

I am attaching the screenshot of the pending withdrawal of €190 dated July 7th.

My winnings have been accumulated with an active bonus, but I have completed all wagering requirements as normal.

In my previous ascension there was a delay of one month because

Σας επισυνάπτω το στιγμιότυπο οθόνης (screenshot) από την εκκρεμή ανάληψη των 190€ με ημερομηνία 7 Ιουλίου.

Τα κέρδη μου έχουν συγκεντρωθεί με ενεργό μπόνους, αλλά έχω ολοκληρώσει κανονικά όλες τις απαιτήσεις πονταρίσματος.

Στην προηγούμενη ανάληψή μου υπήρξε καθυστέρηση ενός μήνα επειδή

I am attaching the screenshot of the pending withdrawal of €190 dated July 7th.

My winnings have been accumulated with an active bonus, but I have completed all wagering requirements as normal.

My previous withdrawal was delayed by a month due to pending identification. The identification (KYC) was successfully completed then and I was paid. Therefore, for the current withdrawal my account is already fully identified and approved, so there is no reason for another delay.

Σας επισυνάπτω το στιγμιότυπο οθόνης (screenshot) από την εκκρεμή ανάληψη των 190€ με ημερομηνία 7 Ιουλίου.

Τα κέρδη μου έχουν συγκεντρωθεί με ενεργό μπόνους, αλλά έχω ολοκληρώσει κανονικά όλες τις απαιτήσεις πονταρίσματος.

Στην προηγούμενη ανάληψή μου υπήρξε καθυστέρηση ενός μήνα επειδή εκκρεμούσε η ταυτοποίηση. Η ταυτοποίηση (KYC) ολοκληρώθηκε επιτυχώς τότε και πληρώθηκα. Επομένως, για την τρέχουσα ανάληψη ο λογαριασμός μου είναι ήδη πλήρως ταυτοποιημένος και εγκεκριμένος, οπότε δεν υπάρχει λόγος νέας καθυστέρησης.

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Ayberk (ayberk.a@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Hello player1979,

My name is Ayberk, and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Bruce Bet Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Ayberk

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear player1979,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Ayberk