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I want unsubscribe please

Dear rowsellcatherine,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Buran Casino.

Do I understand correctly you wish to no longer receive promotional material from the casino? Did you try to click the unsubscribe button that can be found in the footer of the promotional emails?

Thank you very much in advance for your reply.

Best regards,

Tomas

Dear rowsellcatherine,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.