Casinia Casino - Anmodning om lukning af spillerens konto ignoreres.

I also asked to close my game account via email but I was not taken into consideration at all, I ask to close the game

Ho tichiesto la chiusura del conto gioco anche tramite mail ma non sono stata presa minimamente in considerazione, chiedo la chiusura del gioco

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Ciaia94;

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please forward me the account closure requests you sent to the casino, along with the casino's responses? You can send them to me at tomas@casino.guru

Thank you in advance for your cooperation.

Best regards,

Tomas

I sent the attachment, but Casinia has not responded to me and the account is still open

Ho iniviato l’allegato, ma casinia non mi ha risposto e il conto è ancora aperto

I would like to self-exclude

Vorrei l’autoesclusione