Casino Sieger - Spillerens udbetaling er forsinket.

I sent the documents to Casino Sieger a week ago and despite their promises they haven't processed them. I withdrew 3000 winnings from there, but it hasn't shown up, which was supposed to come on Monday. I tried to cancel my withdrawal 1 day ago but I didn't want to cancel it, so I put it back in for withdrawal yesterday... I didn't want to play with the winnings. I don't understand why they don't process the withdrawal or accept the documents on the site even though they were approved via email. The documents on the site show that they are in progress. Could you help me 😕😊

Laitoin dokumentit Casino siegerille viikko sitten ja eivätkä ole lupauksistaan huolimatta niitä käsitelleet. Kotiutin sieltä 3000 voiton, mutta ei ole näkynyt jonka piti tulla jo maanantaina. Kerkesin 1 päivä sitten perumaan kotiutukseni mutta en halunnutkaan sitä perua vaan laitoin eilen sen takaisin kotiutettavaksi…en voittoa halunnut pelata. En ymmärrä miksi eivät käsittele kotiutusta eikä dokumentteja hyväksy sivustolla vaikka sähköpostin kautta ovatkin hyväksytyt. Sivustolla dokumentit näkyy että olisivat meneillään. Saisinko teiltä apua 😕😊

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Have you contacted casino live chat regarding the issue? What response have you received?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas