Casinozer - Spillerens konto er lukket, og pengene er konfiskeret.

I deposited €2000 into my fully verified Casinozer account using Skrill. The account balance was €1213, and Casinozer requested re-verification, which I completed a second time. Then they requested a Skrill transaction history, which I sent to Casinozer exactly as Skrill had provided it. Afterward, Casinozer closed my twice-verified account and withheld all the money, which is less than my initial deposit. This is criminal, and they even refused to withdraw the deposit. Please help, thank you.

Habe 2000 euro mit Skrill bei meinen voll verifizierten Casinozer Konto eingezahlt. Kontostand 1213 Euro und casinozer forderte erneute Kontoverifizierung die zum zweiten mal voll verifiziert wurde. Dann wurde Skrill Transaktionsliste gefordert, habe genau wie von skrill erhalten diese an casinozer gesendet. Danach hat Casinozer mein zweifach verifiziertes konto geschlossen und alles geld einbehalten, das weniger ist als meine Einzahlung und das kriminell ist sogar die Einzahlung nicht auszuzahlen. Bitte um Hilfe, Danke

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Basketballer03,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Can you confirm the date when you deposited €2000 into your Casinozer account and when your account was actulally closed?
• Could you please clarify which verification documents you have submitted/resubmitted before you lost access to the account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

Sports betting

Deposit Friday, March 6, 2026: 800 + 1200 euros; Account closed: May 19, 2026

Verification documents: Passport, bank statement (address verification), Liveness facial verification - account verified. When requesting a withdrawal, account verification is removed, then passport, bank statement (address verification), and Liveness facial verification are required again, after which the account is verified once more. Afterwards, a Skrill transaction list showing the two deposits will be generated.

Sportwetten

Einzahlung Freitag 6.3.2026 800 + 1200 euro ; Kontogeschlossen: 19.5.2026

Nachweisdokumente: Reisepass, Kontoauszug Adressverifikation, Liveness gesichtsverifizierung - konto verifiziert. Bei Auszahlungsanforderung kontoverifizierung entfernt dann nochmals reisepass, Kontoauszug Adressverifikation und Liveness gesichtsverifizierung dann konto wieder verifiziert. Danach Skrill Transaktionsliste wo die 2 Einzahlungen aufgelistet sind

Dear Basketballer03,

Please understand that if you only placed bets on sports betting and your account has been blocked, the casino may have detected activity that led to this decision. Since we don’t have enough insight into this field of online gambling, we wouldn’t be able to interpret the casino’s results of the investigation and/or their explanation correctly and judge this case fairly. We don’t think that your complaint is unjustified, we just couldn’t evaluate the issue properly. We would really like to help, but it is impossible for us at this time.

Unfortunately, after gathering all the necessary information we are forced to close this complaint. I am sorry that we were not able to help you with this one, but please, do not hesitate to contact us in the future if you run into any issues with this or any other casino. We will try our best to help.

Best Regards

Petra