Circus Casino BE - Problemer med spillerens konto er fortsat uløste.

I have asked several times what prevention measures have been taken, but unfortunately nothing has been done. Support also lied about the amount of money deposited and withdrawn. During my cruks period, advertising was also sent to me personally about your favorite game.

Heb meerdere malen gevraagd naar wat er aan de preventie is uit gevoerd helaas niet gedaan ook loog de support over het aantal gestorte geld en opgenomen ook werd er tijdens mijn cruks periode reclame gestuurd persoonlijk naar mij van je lievelings spel mistje

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear C078, thank you very much for submitting your complaint. I am truly sorry about your negative experience with Circus Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you requested a self exclusion from Circus Casino?
• Could you please confirm whether you have passed the KYC verification in this casino?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Ive communicatie with support live chat multiple times

Dear C078,

Thank you for your message.

To ensure clarity and facilitate mutual understanding, I would appreciate if you could provide more comprehensive and detailed responses in future communications.

Could you please elaborate what you meant by your last response?

Looking forward to your reply,

Attila

They ignore my mails

I'm very sorry but you haven't answered any of my previous questions. All the details I asked for are essential if we wish to proceed with your case and assist you further.

• Have you requested a self exclusion from Circus Casino?
• Could you please confirm whether you have passed the KYC verification in this casino?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

Thank you in advance.

ive make screen of it

Dear C078, Thank you for your response. I sincerely apologize, but we are unable to move forward with the complaint based on the information currently provided. Please let me know if you would like to pursue the complaint further or if you prefer to close it at this time. If you choose to continue, I would greatly appreciate it if you could provide more detailed responses.

Thank you for your understanding.

Dear C078,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru