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I've had serious gambling problems. I've been on self-exclusion and have returned several times. I currently bank with Codere.es. I traditionally have very high daily, weekly, and monthly deposit limits (around 100k) that I've never changed or requested be so high... they've raised them just because they felt like it. Where can I complain?

He tenido problemas con el juego importantes.he estado en autoexclusion y he vuelto varias veces. Actualmente opero con codere.es tradicionalmente tengo límites de depósito diario,semanal y mensual altísimos ( 100k o por ahi) q yo nunca he modificado ni he solicitado q fueran tan altos...ko han subido porq les ha dado la gana.q y dnd puedo reclamar??

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Dear Spanoulis,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with the online casino.

To better understand your situation, could you please provide more details? Here are some questions that may help clarify your case:

•  Could you please confirm that you are now able to log in to your account?
• When did you first notice the increase in your deposit limits?
• Have you contacted Codere.es regarding your self-exclusion and the raised limits?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petra

Yes, I can log in now, but my account is in the process of being closed, so soon I won't be able to anymore. The limit increase was implemented in October 2017. I didn't request it, and they have no proof that I did. Since 2017, I've been self-excluded twice. Two months ago, I reactivated my account and found these very high limits. Yes, I've contacted them about this, but they're ignoring me.

Si,ahora puedo iniciar sesión.pero cuenta esta en proceso de cierre por lo q dentro de poco,ya no podre.el aumento de límites se realizó en octubre de 2017.yo no lo solicité y ellos no tienen nada q pruebe q si lo solicitara. Desde 2017 he estado en dos periodos de tiempo como autoexcluido. Hace dos meses reactive la cuenta y me encontré con estos límites tan altos .si ,les he contactado por este motivo pero pasan de mi

Dear Spanoulis,

Thank you for reaching out and sharing your concerns.

Please understand that casinos are generally allowed to set deposit and withdrawal limits at their discretion and may adjust them based on a player’s level or profile. This is part of their internal policies and cannot be objectively assessed by us, which means we are not in a position to penalize the casino for such adjustments.

As long as the casino has adhered to the limits according to your player level, has successfully processed your self-exclusion requests, and has followed the established rules, unfortunately, we are unable to assist with this matter.

If there is any releveant evidence that would support you case feel free to send it to me to: petra.h@casino.guru or post your screenshots to the thread.

Thank you again for your cooperation.

Dear Spanoulis,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petra
Casino.Guru