The player from Japan is attempting to withdraw 869 euros, but despite the casino claiming the withdrawal is complete, the funds have not been released. He has not submitted a prior withdrawal request and was required to complete additional KYC verification. Despite contacting support, he has not received a response from the finance department for over a month.
Spilleren fra Japan forsøger at hæve 869 euro, men på trods af at casinoet hævder, at hævningen er gennemført, er pengene ikke blevet frigivet. Han har ikke indsendt en forudgående udbetalingsanmodning og var forpligtet til at gennemføre yderligere KYC-verifikation. Trods kontakt med support har han ikke modtaget svar fra finansafdelingen i over en måned.