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FatPirate account username: [email address hidden by Casino Guru]

Category: Late/Not Received Withdrawal

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Hello, I would like to report a problem with a withdrawal not being paid out at FatPirate Casino (fatpirate.com, which redirected me to fatpirate-9694.com, now the site is ft43--fatpirate.com).

Here is the complete timeline:

- On 04/06/2026 I made a deposit using my Wise card.

- Immediately after a win, I submitted the first withdrawal request for an amount of €500, the winnings are €8,503.87.

- I have successfully completed the identity verification (KYC).

- After about a week without the withdrawal being processed, I canceled the request and submitted a new one on approximately 06/19/2026. I also attempted to withdraw in crypto, but to no avail.

- As of today, July 10, 2026, more than 21 days have passed since the new request and more than 36 days since the deposit, without the funds being credited and without any concrete explanation from the casino.

I have attempted to resolve the situation several times by contacting support via live chat, but the responses I received have been generic and automated (chatbot), with no concrete results.

I should add that, checking the official website, I didn't find any regulatory body logo or license number in the footer or in the Terms and Conditions. The main domain fatpirate.com automatically redirects to fatpirate-9694.com, a numeric mirror domain.

I attach: screenshots of withdrawal requests with dates, confirmation of KYC approval, and screenshots of conversations with support.

I am requesting assistance in obtaining payment of my winnings or a written and documented reason for the refusal.

Thank you.

Username account FatPirate: [email address hidden by Casino Guru]

Categoria: Prelievo in ritardo / non ricevuto

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Salve, vorrei segnalare un problema con il mancato pagamento di un prelievo su FatPirate Casino (fatpirate.com, che mi reindirizzava fatpirate-9694.com, ora il sito è ft43--fatpirate.com).

Ecco la cronologia completa:

- Il 04/06/2026 ho effettuato un deposito tramite carta Wise.

- Subito dopo una vincita, ho presentato la prima richiesta di prelievo per un importo di 500 €, la vincita è di 8503,87 €.

- Ho completato la verifica dell'identità (KYC) con esito positivo.

- Dopo circa una settimana senza che il prelievo venisse elaborato, ho annullato la richiesta e ne ho presentata una nuova in data 19/06/2026 circa, ho tentato anche di fare il prelievo in crypto, niente da fare.

- Ad oggi, 10/07/2026, sono passati oltre 21 giorni dalla nuova richiesta e oltre 36 giorni dal deposito, senza che i fondi siano stati accreditati e senza alcuna spiegazione concreta da parte del casinò.

Ho tentato più volte di risolvere la situazione contattando il supporto tramite live chat, ma le risposte ricevute sono state generiche e automatizzate (chatbot), senza alcun esito concreto.

Aggiungo che, controllando il sito ufficiale, non ho trovato alcun logo o numero di licenza di alcun ente regolatore nel footer o nei Termini e Condizioni. Il dominio principale fatpirate.com reindirizza automaticamente a fatpirate-9694.com, un dominio mirror numerico.

Allego: screenshot delle richieste di prelievo con date, conferma dell'approvazione del KYC, e screenshot delle conversazioni con il supporto.

Chiedo assistenza per ottenere il pagamento della vincita o una motivazione scritta e documentata per il rifiuto.

Grazie.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate your winnings? Were they slots, live casino games, or sports betting?
• Did you accumulate your winnings with or without a bonus?
• What responses did you receive from customer support regarding the delay in processing your withdrawal requests?
• Have you made any crypto deposits as well, since you wanted to withdraw using crypto?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear wined,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru