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Good evening,

On July 3rd, I deposited $79.95 via cryptocurrency on these scammers' website. Not only did they not credit it, but they're not even responding via chat or email. After several attempts, they opened a ticket via chat and sent me an email with a response. They said the email address on the website was different from the one you replied to (which corresponds to the email address registered and the one they contacted me with). They also said they couldn't resolve my issue.

I ask you to intervene as soon as possible. I attach proof of payment.

Thank you

Buonasera,

lo scorso 3 luglio ho depositato 79.95 tramite crypto sul sito di questi truffatori che non solo non lo hanno accreditato ma addirittura non rispondono via chat e via mail. Dopo tanti tentativi hanno aperto un ticket dalla chat e mi hanno mandato una mail con la risposta dicendo che la mail sul sito era diversa da quella dalla 1uale rispondevi (che corrisponde alla mail censita e a quella dove loro mi hanno contattato) dicendo che non possono risolvere il mio problema.

Vi chiedo di intervenire con la massima urgenza, allego la prova del mio pagamento.

Grazie

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To better understand your situation and assist you effectively, could you please provide answers to the following questions:

• Which cryptocurrency did you use to make the deposit?
• Have you made any deposits into this casino before?
• Could you please forward me the communication between you and the casino regarding the issue with your deposit at [email protected]?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

I sent an email with the details several days ago

Ho mandato una mailncon i dettagli diversi giorni fa

Thank you for your email. However, the message you forwarded only includes the final response from customer support, informing you that they will no longer provide updates as your conversations have become repetitive.

To move forward with your case, could you please clarify the following:

• Do you have any evidence confirming that you created an account at this casino using the same email address you used to communicate with customer support?
• Have you successfully made any deposits into this casino before?
• Which cryptocurrency did you use for your deposit?

Your answers will help us better understand your situation and determine the next steps. Thank you for your cooperation.

Dear mariotiresi74,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.