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Hello. I have 300 dollars in the account of this casino, and for several months I have been trying to withdraw, but I do not receive the withdrawal, at the end of the month I have to cancel the withdrawal because the history only allows 1 month, the live chat is useless. It's like there are no people working in this casino and your game is a waste of time and money. I don't know why it has such a high rating

Здравейте.Имам 300 долара в сметката на това казино,и от няколко месеца се опитвам да изтегля,но не получавам тегленето,на края на месеца съм длъжен да канселирам тегленето защото историята позволява само 1 месец ,лайф чата не служи за нищо.Все едно не работят хора в това казино и играта ти е напразно изгубено време и пари.Не знам защо има толкова голям рейтинг

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila