Freshbet Casino - Spilleren søger løsninger til at indhente tab.

Opened an account in Decembe 2025. Lost around 12000 in 3 months with 0 responsible gambling tools or blocks and was enticed with bonuses and a vip contact to continue activity on the site. I closed the account due to problem gambling and then reopened with 0 questions or checks around affordability or risk. I am conscious that these sites operate with a loose approach to these areas compared to licensed operators and wanted to understand what options if any are available to recoup some of the loss amount and if this is in anyway possible?

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Dear Rangers44, thank you very much for submitting your complaint. I am truly sorry about your negative experience with Freshbet Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you requested a self-exclusion from Freshbet Casino? If so, could you please advise when did you do so?
• Do you currently still have access to your account?
• Could you please confirm whether you have passed the KYC verification in this casino?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Responded with request to email address provided. Thank you

I no longer have access to the account i asked them to remove this completely yesterday. I passed the kyc verification yes.

Also for clarity. I was previously a member of Goldenbet, a sister company to freshbet. I self excluded myself from goldenbet in November 2025 due to significant gambling harm. I was allowed to open, close and reopen on freshbet with no checks at all despite making very clear to goldenbet I wanted to be self excluded permanently due to significant gambling problems.

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Dear Rangers44,

Thank you for your response. Could you please confirm when was the first time you have expressed gambling concerns to Freshbet Casino? Additionally, could you please forward receipts of the deposits you have made after the reopening of your account?

Thank you in advance for your cooperation.

I sent response to your email.

Thanks

Dear Rangers44, thank you for your email. Could you kindly forward your correspondence with Freshbet Casino from December 30th, in which you disclosed gambling-related harm?

Kindly be aware that without adequate evidence indicating that you expressed gambling concerns which the casino failed to acknowledge, we will not be able to request refunds of your deposits from the casino. I completely empathize with how disappointing it must be to feel unprotected by the casino, but gambling establishments are only required to implement responsible gaming measures when gambling-related issues are explicitly stated.

As for your correspondence with Goldenbet Casino, online casinos act as separate entities - what you request in an online casino affects your account in that casino only. In online casinos operating under GCB license, you'll need to request self-exclusion due to gambling problems in each online casino where you have an open account. That is because self-exclusion across brands isn't mandated by the licensors and only a few groups of casinos operating under this license go beyond to offer such protection.

I look forward to your reply.

Best regards,

Attila

Dear Rangers44,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru