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My account id is #ZOXCM. I bet on esports and played slots. I lost a lot more than I won. After the casino stopped working and tech support stopped responding, the casino asked me for a number of photos with documents. I provided all the photos. I wanted to withdraw the remaining $178 to piastrix. Tech support said the estimated time is 72 hours. But 20 days have passed and the withdrawal is still pending, the technical support responds according to the template that the withdrawal is being checked by the administration. I have already stopped believing that they will withdraw this amount to me.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Fugu Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your account accessible to you? Can you log in?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I have access to my account and can log in. The current balance was obtained without using the bonus. All communications were conducted via online chat, and the website history is cleared. Unfortunately, I asked about 10-15 times during this time when the withdrawal would be processed. After filing a complaint, I also asked again whether the withdrawal would be processed at all, to which the operator responded, "Such delays are unacceptable, so we've filed a complaint with the finance department." The funds were never withdrawn.

К аккаунту доступ есть, войти в систему могу. Текущий баланс был получен без использования бонуса. Все коммуникации осуществлялись с помощью онлайн-чата и история на сайте очищается, к сожалению, спрашивал когда вывод будет осуществлён примерно 10-15 раз за всё время. И после подачи жалобы также повторно уточнил будет ли вообще осуществлён вывод, на что оператор мне примерно ответил: "Такие задержки не могут быть поэтому составили обращение в финансовый отдел". Средства так и не вывели

Thanks for your patience.

• Has the casino processed your payout since the last post?
• Could you please share a screenshot of your payout request with the status visible?
• Post it here or send the information to my email at tomas@casino.guru

Looking forward to your reply.

Dear Bazilik,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru