Funbet Casino - Spillerens gevinster krediteres ikke.

I won €345 on a slot in the FunBet casino on September 14, during a normal gaming session. The amount won was displayed correctly on the game screen, and my game history on the platform clearly confirms this win. I have screenshots to prove it.

However, the amount was never credited to my player account.

I contacted FunBet support immediately and received a generic reply asking me to wait for an analysis.

I'm outraged, because the data is clear and the error is objectively on the casino's side.

Furthermore, upon investigation, I realized that there is no public confirmation that FunBet has a valid license with recognized authorities, such as SRIJ (Portugal), MGA (Malta) or even PAGCOR (Philippines), whose offshore licenses were cancelled in December 2024.

I request that Casino.guru intervene as a mediator, and that FunBet resolve this situation by crediting the amount due

Ganhei 345€ numa slot no casino FunBet no dia 14/09, durante uma sessão de jogo normal. O valor ganho foi exibido corretamente no ecrã do jogo, e o meu histórico de jogo na plataforma confirma claramente essa vitória. Tenho capturas de ecrã (screenshots) que comprovam o resultado.

No entanto, o montante nunca foi creditado na minha conta de jogador.

Contactei o suporte da FunBet de imediato e recebi uma resposta genérica a pedir que aguardasse análise.

Estou indignada, pois os dados são claros e o erro é, objetivamente, do lado do casino.

Além disso, ao investigar, percebi que não existe nenhuma confirmação pública de que a FunBet possua licença válida junto de autoridades reconhecidas, como o SRIJ (Portugal), MGA (Malta) ou mesmo PAGCOR (Filipinas), cujas licenças offshore foram canceladas em dezembro de 2024.

Solicito que o Casino.guru intervenha como mediador, e que a FunBet resolva esta situação, creditando o valor devido

Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. To clarify your situation, may I kindly ask the following:

• Did you play with a bonus when you won the €345? If so, could you please send me a screenshot or a link to the bonus you activated and played with?
• Could you forward me additional screenshots, or if possible, a short video showing the win that has not been credited to your account? My email address is veronika.f@casino.guru.
• Please also request the casino to provide you with your complete gaming history from 14 September in Excel format, and then forward the file to me.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

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Dear sarafrei16,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.