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Hi after placing a bet on Live Blackjack, I am told that I had exceeded the betting limit and therefore had not participated in the game session, but the money from my account was stolen anyway

Salve dopo aver effettuato la puntata al Blackjack live,mi viene detto che avevo superato il limite di puntata e quindi non avevo partecipato alla sessione di gioco,ma i soldi dal conto mi sono stati sottratti ugualmente

Dear Fabrizio,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that the money you bet hasn't been returned to your balance?

Could you please forward your game history to petronela.k@casino.guru and advise the exact time of the incident?

Thank you very much in advance for your reply.

Best regards,

Petronela

Hi, fortunately the problem was solved automatically this morning !!

a thousand thanks

Salve,fortunatamente si è risolto in automatico stamattina il problema!!

grazie mille

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Fabrizio, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru