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I would like to file a complaint about Glorion Casino regarding a serious issue I am facing with this casino.

Specifically, I made a withdrawal request for €500, which was initially accepted. However, the withdrawal was subsequently cancelled without a clear justification. When I contacted support, they told me that an audit by the accounting department was required, without giving me a specific timeline or further details.

The most worrying thing is that they have disabled the ability to make new withdrawals from my account.

Θα ήθελα να υποβάλω μία καταγγελία για το καζίνο Glorion σχετικά με ένα σοβαρό ζήτημα που αντιμετωπίζω με το συγκεκριμένο καζίνο.

Συγκεκριμένα, πραγματοποίησα αίτημα ανάληψης ύψους 500€, το οποίο αρχικά έγινε αποδεκτό. Ωστόσο, στη συνέχεια η ανάληψη ακυρώθηκε χωρίς σαφή αιτιολόγηση. Όταν επικοινώνησα με την υποστήριξη, μου ανέφεραν ότι απαιτείται έλεγχος από το λογιστήριο, χωρίς να μου δώσουν συγκεκριμένο χρονοδιάγραμμα ή περισσότερες λεπτομέρειες.

Το πιο ανησυχητικό είναι ότι έχουν απενεργοποιήσει τη δυνατότητα νέων αναλήψεων από τον λογαριασμό μου 

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Glorion Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your payouts were blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear FordMustang,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru