Goldbet Casino - Spillerens konto blokeres efter gevinst.

Hello dear Casino Guru team, I would like to ask for your help. I won €50.00 yesterday at Goldbet. Strangely, when I tried to log in today, it said my username was blocked, which I find very odd. They're accusing me of having a duplicate account, which I didn't do. Everything was working fine until yesterday. I barely win and already there's this drama. I don't think it's right. They're practically throwing around bonuses and free spins. I've also made deposits at this casino before. I would like to ask you to investigate this casino, as they appear under different names, including Lionbet. The withdrawal was completed last night, but today I was surprised to find my account blocked for no reason. I always log in with my own details. Please help me get my €50.00 winnings. Sincerely, Kim3112

Hallo sehr geehrtes Team von Casino Guru ich möchte Sie um Hilfe bitten.ich habe gestern gewonnen bei Goldbet 50,00 €.und komisch heute will ich mich einloggen und da steht mit einem mal Benutzername gesperrt .was ich sehr komisch finde .sie werfen mir ein Doppelaccount vor .was ich aber nicht gemacht habe.und bis gestern ging noch alles .Kaum Gewinnt man schon so ein Theater.ich finde das nicht in Ordnung.sie schmeißen mit Boni , Freispiele nur so um sich .Auch habe ich in diesem Casino schon Einzahlung gemacht.Ich möchte sie bitten das Casino mal unter die Lupe zu nehmen,denn sie tauchen unter verschiedene Namen auf .Auch Lion bet.die Auszahlung gestern Abend ist auch abgeschlossen worden nur heute das Erwachen gesperrt ohne Grund.denn ich melde mich immer mit meinen Daten an .bitte helfen sie mir mein Gewinn von 50,00€ zu bekommen.lg Kim3112

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please send me the exact link to the casino your complaint is about?
• Is there any chance that someone in your household or using the same IP address also created an account at this casino?
• Have you used any shared device or shared internet connection while accessing your account at this casino?
• Have you completed the full KYC verification at this casino, or at least submitted any identity documents to the casino for the KYC process?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Thank you for your reply. Before we proceed with the investigation, please forward me all the communication between you and the casino customer support regarding the closure of your account at veronika.f@casino.guru. I appreciate your cooperation.