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I played at the casino to have fun, even topped up my account, and they gave me a no-deposit bonus to win it back. After that, I made a withdrawal. The withdrawal was pending for five days, after which my account was blocked for unknown reasons. Please help me figure this out.

Играл в казино чтобы было хорошо даже пополнил счёт дали мне без депозитный бонус для его благополучного отиграл после чего поставил вывод пять дней вывод провисел после чего аккаунт был заблокирован по неизвестным причинам помогите разобраться в этой проблеме

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Dear yrec,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Did you pass the verification before you lost access to the account?
• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Do I understand correctly that your winnings were from the no-deposit bonus?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean

Yes, I passed verification before I was blocked and played various games.

Да верификацию прошел до того как заблокировали и в игры играл разные

I’m very sorry, but you haven’t answered any of my previous questions. Please check my first reply and try to assist. All the details I asked for are essential if we wish to proceed with your case and assist you further.

Additionally, could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at jean.s@casino.guru or post screenshots here.

Thank you in advance.

Dear yrec,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru