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I played at the casino to have fun, even topped up my account, and they gave me a no-deposit bonus to win it back. After that, I made a withdrawal. The withdrawal was pending for five days, after which my account was blocked for unknown reasons. Please help me figure this out.

Играл в казино чтобы было хорошо даже пополнил счёт дали мне без депозитный бонус для его благополучного отиграл после чего поставил вывод пять дней вывод провисел после чего аккаунт был заблокирован по неизвестным причинам помогите разобраться в этой проблеме

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Dear yrec,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Did you pass the verification before you lost access to the account?
• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Do I understand correctly that your winnings were from the no-deposit bonus?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean