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Hello! I have 13,850 HUF real money in my account. The casino completely rejects and blocks my withdrawal on the platform and refuses to verify my identity (KYC) because it requires me to deposit to the site first. The minimum card deposit is 8,700 HUF, which I am not willing to risk, since my winnings are completely legitimate. In addition, the system also asks for an upfront transaction fee of 1,553 HUF in the withdrawal window. The casino completely ignores my email inquiries. I ask the casino to manually check my documents and transfer the remaining 13,850 HUF real money without forcing me to make any further deposits.

Üdvözlöm! 13 850 Ft valódi pénz van a számlámon. A kaszinó teljesen elutasítja és megakadályozza a kifizetésemet a felületen, valamint megtagadja a személyazonosságom (KYC) hitelesítését, mert azt követeli, hogy először fizessek be az oldalra. A minimális kártyás befizetés 8700 Ft, amit nem vagyok hajlandó megkockáztatni, mivel a nyereményem teljesen jogos. Ráadásul a kifizetési ablakban egy 1553 Ft-os előzetes tranzakciós díjat is kér a rendszer. A kaszinó az e-mailes megkereséseimet teljesen figyelmen kívül hagyja. Arra kérem a kaszinót, hogy manuálisan ellenőrizze a dokumentumaimat, és utalja ki a megmaradt 13 850 Ft valódi pénzemet anélkül, hogy további befizetésre kényszerítene.

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Dear RubiDomcsi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you accumulated your winnings with or without an active bonus?
• When did you make your first deposit and what payment method did you use?
• What payment method are you currently using for withdrawals?
• I understand that KYC requires you to make a deposit. Could you please clarify for which payment method did the casino asks to make a deposit from?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean