Goldenbet Casino - Spillerens konto er blevet blokeret.

More than 15 days ago, Goldbet Casino blocked my verified account, in which I had made deposits and withdrawals. When I tried to make my last withdrawal, they blocked it without giving me any proof or explanation. Therefore, I simply want a refund of my real balance (deposits), as there is no identity theft or use of third-party funds. I am a unique user, with my own identity and my own money. If the system shows an IP match, it is due to my home internet provider, which does not violate data protection laws or my right to withdraw my funds.

I already presented my deposit receipts and explained my intentions, and I haven't received a response. I just want my final withdrawal to be processed.

I hope you can help me.

Thank you very much in advance for your attention.

Hase más de 15 días el casino goldbet bloqueo mi cuenta ya verificada en la cual abría realizado depósitos y retiros pero al querer hacer mi último retiro me la bloquearon sin darme pruebas o algo del porque entonces yo solo Quisiera la devolución de mi saldo real (depósitos), ya que no existe fraude de identidad ni uso de fondos de terceros Soy un usuario único, con mi propia identidad y mi propio dinero. Si el sistema marca coincidencia de IP es por el proveedor de internet de mi hogar, lo cual no viola la ley de protección de datos ni mi derecho a retirar mi capital

Ya les presente mis recibos de depósitos y toda mi intención y no tengo respuesta yo solo quiero que se realice mi último retiro

Espero puedan ayudarme

De antemano agradezco mucho su atención

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Jonathan1995,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of the many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about the status of your account and the payout.

• Could you please forward a screenshot of your withdrawal request to tomas@casino.guru?
• Would you be able to share any communication you received from the casino about the blocking of your account or similar evidence of the incident?

Thank you in advance for your cooperation and reply.

Best regards,

Tomas

This is where my €20 deposit was successful and the message that appears when trying to log into the account

Aquí está en donde mi depósito de 20 euros fue exitoso y el mensaje que sale al intentar ingresar a la cuenta

How can I check the status of my complaint?

Cómo le hago para consultar el estado de mi queja

Dear Player,

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy", we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino.

I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach. Regrettably, it seems to be a common practice of Goldenbet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members.

Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Goldenbet Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.