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I am submitting a formal complaint against Golden Lion Casino (goldenlion1.bet) regarding a severely delayed withdrawal that has violated the casino's own terms and conditions.

​On 8th April 2026, I requested a withdrawal of £1,100. My account is completely verified, and all my identity/KYC documentation was fully approved prior to this request.

​According to Golden Lion's stated terms, their maximum processing timeframe for withdrawals is 7 to 21 days. As of today, exactly 31 business days have passed since my request was submitted. I have contacted customer support multiple times, yet my funds remain stuck as "pending" with no legitimate operational explanation or timeline updates provided.

​The casino has clearly breached its own contractual payout windows. I have already sent a final direct reminder giving them 48 hours to act. Since no progress has been made, I am requesting AskGamblers' mediation to help resolve this dispute and secure the release of my £1,100 winnings.

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Dear Julian83,

Thank you very much for submitting your complaint. I’m truly sorry to hear about the difficulties you’re facing with your withdrawal, and I completely understand how concerning this situation must be for you.

Unfortunately, we have received numerous complaints regarding delayed withdrawals from this particular gambling establishment. Despite our repeated attempts to engage with the casino and seek resolutions for affected players, they have chosen to adopt a No-Reaction Policy, meaning they do not respond to our mediation efforts.

I can only imagine how frustrating it must be to wait for your winnings without any clear updates. I sincerely hope that the casino will process your payment soon.

In the meantime, could you please forward the communication between you and the casino customer support regarding the delay in processing your payment to veronika.f@casino.guru? Alternatively, you may also upload screenshots directly to this complaint thread. This will help us document your case more thoroughly.

Thank you for your cooperation. I appreciate your patience and will do my best to assist you.

Best regards,

Veronika

Dear Julian83,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru